[Resolved]  Bosch Home India — bosch washing machine repair not addressed

Address:

500050

I have bought bosch washing machine from amazon website. Within 3 months of purchase it has stopped functioning. So, i have raised a complaint with bosch customer care to fix it. They have picked up the washing machine parts for repair. It has been more than 1 month and i haven't got any update on the status of my request.
I have mailed the service desk multiple times and received a standard response that "they will get back to me", however they haven't called me. I am following up with them continuously by spending my mobile bill. I have placed more than 10 calls to the customer but didn't receive a proper response. Bringing it to your notice to look into this matter and help and resolve my issue in a legal way. They are not even giving me a date by which the unit will be fixed. I am ok if i can get a replacement of the unit or return of my money. Kindly help.
I am really unhappy with the product, service and response from bosch customer care / service desk.

Below are the details of the ticket number, washing machine model.
Washing machine model: bosch washing machine (Wak242268in)
Service request number:[protected]
Original price of equipment: rs. 29, 025
Order id:[protected]
Website from which i bought: amazon.in
Communication channels from bosch:
1. Service desk number: [protected]
2. Naresh - [protected]
3. E-mail : service.[protected]@bosch-home.com
4. Escalation point of contact[protected]Not answering any call from me. Tried multiple times)
Attached is the pic of the receipt given the bosch person while picking up the parts for repair