[Resolved]  Bosch Home India — classixx 5.5kg front load 800 rpm washing machine

Address:	Kolkata, West Bengal, 700016
Website:	www.bosch-home.in

Dear sir/madam,

I would like to draw your attention towards my bosch washing machine which i bought in december 2014. It recently started giving us trouble, so after a few calls the technician came and he found that the inlet was not working. So he took it out and he said he'll have to take it back and then they will arrange this part. I would like to mention here that before leaving, technician wanted to leave the washing machine totally opened up! We had to cajole him to close it, and only then did he do that.

To begin with, don’t you think it is a little strange that an engineer who comes to a customer’s premises to service an equipment, has to be instructed to assemble it back? Especially considering it will remain there? Not only is it an eyesore, but who is responsible for further damage or danger that may happen while it remains exposed? Is this the level of responsibility a brand like yours carries in india?

After another 2-3 days another technician came back to us with the part but even then the machine didn't start. So then he said that there may be something else which is giving this problem. Another few days passed and then we had to call him and then he told us some other mechanic would come.

Before proceeding, i would like to mention here that the whole service experience was very sad, as i was only being ‘handled’ all the time. The technicians would also procrastinate on me. We were always the ones who had to call the engineers to come or check status and they never did that for us. One time, the technician called to say he was in a near by area and then never even showed up; my whole day got wasted. The whole process has been very slow on your side and in the time that we didn’t have a machine my wife had to painstakingly do much of the work herself.

When the next technician came, he told us that the earlier one had left all the wires inside loose. After working on it for a very long time, he was unable to fix it. So he called his senior technician. Again when the senior technician came, he said it's not a problem with parts that these people had been finding, rather it's the sensory panel. He said he will get the panel and see if the problem can be fixed.

They have never got the panels and to show us, but called and told us that the panel will cost around 9-10 thousand plus technician's charges. I was appalled at this. First, your technicians weren’t even sure of the problem, and then they just kept adding these expenses to the repair cost!

This is quite unlike a renowned company like bosch for its washing machine to get damaged within 3 years to an extent that no engineers have an idea and its fixability is uncertain. If you do some research, you will even come across another brand “ifb” - which is even giving 4 years warranty and an additional 10 years part support. To me, that sounds like they know about what they do well.

I have spoken to many people and have found out that no washing machine goes out of order in just 3 years time so please look into the matter.in my specific case, i had to go and buy an ifb washing machine, even though i was having a good experience with bosch, having even bought a dishwasher of your brand recently. I would say that for your goodwill’s sake, you should throw me a bone here, and reimburse me in some form.