[Resolved] Bosch Home India — defective dishwasher

jainbindu67

from Bengaluru, Karnataka

Address:

560048

We had bought a Bosch dishwasher on[protected] from Croma Indiranager, Bangalore, Karnataka.
The dishwasher was giving trouble from the day we bought it. But since it was in warranty, the technician would come and fix something.
On[protected], they replaced the PCB. But the dishwasher stopped working within 3-4 months.
Bosch did not even give me an AMC as AMC was supposed to be taken in March 2017 and I was travelling at that time. The dishwasher stopped working by August 2017 again.
After many complaints a service technician came and told us that PCB is gone and they will have to replace the PCB again. That was on[protected]. He took Rs.800 for this visit.
After many follow ups and after two months had elapsed, they gave an estimate of Rs[protected] for parts replacement.
Apparently they were waiting for the warranty period to be over before telling us that PCB has to be replaced again.
How can we trust a branded company like Bosch where they give a defective piece to us and also do not take any action.
I want a replacement or Bosch should own up that their dishwashers are not made for Indian conditions. That is what the technician told me.

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Feb 24, 2018

Complaint marked as Resolved

Bosch Home India customer support has been notified about the posted complaint.

Jan 18, 2018

Updated by jainbindu67 I am attaching the invoice from croma

Verified Support

Jan 22, 2018

Bosch Home India Customer Care's response Dear Bindu Jain,

We regret the inconvenience caused. We have escalated your complaint. Our customer service team will contact you shortly.

Regards,
Bosch Home Appliances Team

Jan 23, 2018

Updated by jainbindu67 A technician visited us on[protected]. After the visit, we were asked to pay Rs 800/ as visit charges. Though I had not requested any technician visit.
I got a mail from Bosch today --
Dear Sir,

Greetings from Bosch and thank you for patronizing our product.

Referring to the complaint number[protected] followed by the technician visit on 22.01.2018, technician has noticed that control module and contact spare parts needs to be replaced due to insects damage .

Please find the snap shots captured at your premises with the attachment for your reference.

The estimation of the spares need to be replaced is 8200/- .

Kindly confirm from your end to order the spares & replace the same.

We value your patience and hoping for an early solution towards resolving your issue.

Assuring you of our best services always.

Kind regards,
Abhijith PL

Jan 23, 2018

Updated by jainbindu67 My answer to the above mail -

Hello Mr. Abhijith,

Yes your technician had visited yesterday and after checking then dishwasher he was asking for Rs 800/ as visit charges. Though I had not asked for technician visit.

We already know that control module has failed due to insect(cockroaches) damage and it needs to be replaced. This was communicated to us by the technician who visited us on[protected]. At that time estimate given to us was Rs17000/ plus. Wondering how come the estimate has come down to 8200/ now.

Some questions-

1- The power model was replaced by technician Simon on 8.11. 2016. Within six months it was damaged by insects. So, if I get the damaged part replaced again, Will Bosch give guarantee that it will not be damaged again.

2- When Bosch had sold the Product, nowhere it is mentioned that insects can damage the machine. Bosch has not given any instructions as how to save the machine from insects. The technician who came on[protected] suggested that he can teach me how to open the lid of dish washer. And I can spray insect repellent every few days. This is what Bosch expects from the customers? If this the only solution, I dont want a dish washer.

3- We get pest control done regularly. But there is no way we can get pest control done inside a dishwasher. Has Bosch taken care of that? We have other appliances in our house, but you will never find any insect(cockroaches in your case) there. How come they are breeding in the dish washer.

I guess Bosch has to accept that this a damage piece OR Bosch dish washers cannot work in Indian Kitchens OR sell the dishwashers with a warning of insects OR guide customers as how to prevent insects from entering the machine.

Feb 05, 2018

Updated by jainbindu67 No Update from Bosch. Are they listening?