[Resolved]  Bosch Home India — Delay in Washing Machine Installation

Address:	742101
Website:	www.bosch-home.com/in

For some time now I am pursuing the matter of getting personnel from Bosch to call up/visit for installation of my locally purchased new washing machine. I opted to pay a little more to purchase from conventional dealer network instead of online purchase, so that I can avail a better after-sales service. I registered and lodged an installation request no. on[protected] for washing machine purchased on the same day. Thereafter I called up the helpline a number of times and each time was assured of response within 48 hrs, which never happened. A number of e-mails sent regarding the matter evoked the standard response without any action. I even called up twice the number –provided by the shop keeper, belonging to Bosch personnel responsible for the service and he promised to get back the next day and never kept his word. I was informed that the warranty period starts from the date of purchase itself and not from the day of installation, this does not take into account that the appliance is sitting idle for the interim period. Previously, send a query-form in Bosch website –after placing the order, asking if the warranty terms would be violated in case of self installation or taking help from local mechanic, to which there was no response. So presumably, it is very important that the first installation be done by a company certified mechanic; in case the appliance turns out to be “Defective On Arrival” I may face even a bigger challenge to get it certified causing further delay.
I opted for Bosch for its world famous reputation, with excellent products and service. It defies logic why an internationally reputed company would take the Indian consumer for granted. Now after 12 days of repeated request and pleading I am convinced that the laid-back attitude of Bosch India team is UNRELIABLE and very likely I have to deal with this problem again in future. The service of Bosch appliances in India is looked after by BSH Home Appliances Manufacturing Pvt. Ltd. (http://www.bsh-group.de/laender/india/index.php?149465); so with two companies involved I am not sure whose reputation is at stake. A background check is beyond my scope. Therefore I request that Bosch Home Appliances take immediate measure to address the problem I am facing. BSH home appliances docket no.[protected] dt.[protected]; Bosch Ticket no 884616 dt.[protected]