[Resolved]  Bosch Home India — Extended Additional Warranty for my refrigerator

Address:

No.18, 4th Cross Street, Indiranagar, Adyar, CHENNAI 600020

Good Evening Sir!
I would like to bring to your kind notice an unpleasant incident experienced by me on the purchase of a BOSCH refrigerator from one of your dealers, M/s. Lakshmi Electronics in Chennai on 26.09.2020, vide their invoice No.1311 for Rs.37, 000, which was duly delivered and installed in my residence by the company's technicians.
At the time of purchase, I was also offered an extended warranty of 3 years on the product on a payment of Rs.1, 899/- which was paid by me, and a Job Card was issued by the Authorised Service Provider, M/s. Om Sai Ram Enterprises, vide their Receipt No.1750 dated 26.09.2020.
After about a month, some manufacturing defects were noticed in the refrigerator and brought to the notice of the dealer, who arranged to have it inspected by the company's technicians/engineers. They identified/certified the defects and recommended for replacement of the refrigerator.
We could not, however, get the replacement done, since the same model, with the required specifications was not available with the dealer, even after having waited for a month. We, therefore, contacted the sales in-charge of your Chennai Region, Mr. Joseph, who arranged to get the replacement done through another local dealer, M/s. VIVEK & co., Adyar, Chennai, vide their Order-cum-Receipt No. SOJ[protected] dated 31.12.2020, and the product was replaced. I was also told by Mr. Joseph that the extended warranty amount would be transferred to the replaced refrigerator by the previous dealer.
I, therefore, took up the matter with M/s. Lakshmi Electronics, who have been asking a lot of questions about the purchase and the episode of replacement, thereafter, including the details of the technicians/engineers involved in the installation and certification for replacement, etc.
Today, I have been informed by them that they are unable to do anything in the matter, because the receipt for the extended warranty was not issued by them, but by the Authorised Service Provider, M/s. Om Sai Ram Enterprises! This has come as a huge jolt to me!!
I have also informed Mr. Joseph regarding this development, who has also not been able to do anything in this matter.
I, therefore, request you to look into the matter, and arrange to sort out the issue of transferring the extended warranty to the replace fridge amicably at the earliest.
Seeking your immediate attention and action, and looking forward to your reply.
An irate customer,
S. Arjun,
18, 4th Cross Street, Indiranagar, Adyar, Chennai 600020.