Dear Bosch India & Croma Teams,
Enough is enough. From today, you are on public and legal notice.
You’ve tried every possible trick — delay tactics, hiding faults, fitting local screws, ignoring facts, giving fake reports — just to run out my warranty and push future repair costs on me.
But let me remind you: this customer is not your average fool. I have full documentation, video proof, timeline, engineer names, and call/chat history — and now, I am going public.
FULL EXPOSURE POINTS – WITH LOGIC & PROOF
1. Noise & Vibration Not Normal – 20+ Videos Saved
Your engineer says: "Machine is normal."
But I challenge Bosch – go check ANY demo Bosch machine in any showroom or on YouTube.
Mine sounds like a tractor. I’ve shared proof in previous emails.
If you still say it’s “normal, ” then stop advertising Bosch as a premium brand. Start saying: "Our washing machines vibrate like cheap jugaad road-side machines."
2. LOCAL SCREWS Used in Premium Machine – Twice
First Time – 23rd Dec 2024:
Karthik changed original screws and inserted local hardware screws – in front of Anuj Sharma and Dilip.
He even said: “Main jumper 2 din mein bhi fail kar sakta hoon, ya 2 mahine mein bhi.”
What kind of engineer talks like this? This is Bosch service?
Second Time – April 2024:
Again, Karthik replaced screws with local hardware.
When I questioned him, he misbehaved and argued in front of Anujsharma and Dilip.
Tell me, who gave him permission to use unauthorized parts on a premium Bosch product?
3. Job Sheet = FAKE
Twice screws were changed. But your job sheets show NOTHING.
Why are you hiding this from internal reports?
How can your team say: “No issue in machine” when parts are being quietly replaced?
4. Panel Can't Hold Screw – That’s A Fault, Not Normal
Screws loosening from both side panels in 4 months is not normal.
It proves internal body vibration.
If your team denies it, they should quit Bosch and sell road-side machines.
5. Why Misleading Customer During Warranty Period?
Your team’s entire focus has been to:
Waste my time with fake “observations”
Delay till warranty expires
Use jugaad repairs (local screws)
Close complaints forcefully
Avoid accountability
Do you really think people like me will stay quiet?
MY QUESTIONS TO BOSCH INDIA:
1. Who gave permission to use local screws?
2. Why were screws changed twice in 4 months?
3. Why is there no record of these changes in job sheets?
4. Why are your engineers misbehaving and giving vague answers?
5. Why are your emails defending local screws as “normal” while claiming premium build?
I HAVE SAVED:
All WhatsApp chats with Parthiv (who vanished for weeks before replying)
Call history with Karthik, Yogesh, Anuj, Dilip
Videos before every complaint
Photos comparing original vs local screws
All complaint IDs, emails, and voice recordings
I can upload the entire series as a YouTube documentary exposing Bosch’s fake service model, Croma’s selling of defective units, and your pathetic after-sales ethics.
DEMANDS BEFORE LEGAL ACTION:
1. Written acknowledgement that local screws were wrongly used
2. Official replacement of faulty panels or replace unit
3. Written apology from Bosch for misleading me repeatedly
72 HOURS NOTICE:
If Bosch & Croma do not resolve this professionally within 72 hours:
I will expose your scam on YouTube, Instagram, Twitter, Legal Forums, Consumer Court, Media
Full story with all names (Karthik, Anuj, Dilip, Parthiv, Yogesh), proof & timeline will be published
( already I'm upload video on YouTube with proof, images of local screws and Senior mail reply n also screenshot of WhatsApp chat history)
I will also file consumer case for warranty fraud and mental harassment
You fooled the wrong customer this time.
This is not just about a washing machine — this is about Bosch’s brand integrity.
I will show India what happens when premium brands act like road-side jugaad repair shops.
Regards,
CA Mitulkumar Patel
Attachments:
Video proof
Screw comparison photos
WhatsApp screenshots
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