[Resolved]  Bosch Home India — fridge-freezer

Address:

AD- 386 , FLAT NO. 3A, RBM TOWER , CRISHTIYAN PARA , KRISHNAPUR MAIN ROAD, 700102

Sir,
Sorry for the delayed complain.
My issues are as appended below
1. I have bought a side by side refrigerator model no. Kan92lb35i, fd serial no. 9703 consecutive no. 00075 on 29.05.2017 and taken two years extended waranty no, erbtbf00210 on date of installetion certificate issued on 17.06.2017.
2. On 13.09.2019 lodged a complain regarding door gasket problem and your service center technitian sri. Subhadeep china attended on 19/09/2019 after seeing the unit (Freedge) he said right side door gasket enlarged and due to this it is not fitting properly and gasket to be replaced and it's replacement cost will be born by you, i argued with him as my machine is bearly one and half year old and which is under extended warranty, i have asked him cost of the gasket he told me i have no idea i have to enquare from my office, after telephonic conversasation with service center he told me arround rs.1000/- will be needed to replace the gasket and it will take 3-4 working days to replace, i agreed and asked him to arrange for the same at an earliest, i also told him i will raise the issue with company official despite having extended warranty why should i will pay, he agreed.
3. After lapse of 20 days on 03/10/2019 one technitiyan s. Biswas visited my house and he told me he came with new gasket and he will replace the gasket and i have to pay 1745/- on hearing this i have some conversasation with him, then he told me better you talk with service center one miss./ mrs. Tanya dasgupta i have just asked her why should i pay rs.1745/- as your technitiyan has told me it will cost around rs.1000/- she shouted over telephone and uttered humilating words and abused me anyway, she even told me if you do"t have the money why you have purchased this matchine, this type of machine is meant for wealthy people this is not for a petty person like you.
4. My question is this, can i have done a mistake by purchasing a machine from a world renowned company and deserve such type of poor service along with humilation from your service personel.
5. Now i request for the refund of the amount which i paid for the gasket, and unconditional appology from you and your service center personel, for humilation faced by me from your service center personel, otherwise i do not have other option except to move consumer forrum to resolve my issue.
Regards
Nirmal kumar paul (Mob. [protected]) [protected]@gmail.com