Bosch Home India — manufacturing defect of loosening door gasket of bosch refrigerator

Address:

Varanasi, Uttar Pradesh, 221005

Dear sir
I am prof. G. C. Mishra # [protected]
Purcased bosch refrigerator model - kdn43vr30i ([protected]) on 10 jan 2017 from neelkanth electronics, varanasi
Complaint: repeatedly water leakage and door rubber loosens.
Attended by your untrained and unprofessional mechanic mr anurag pandey few months back but of no use. Again we registered a complaint on 26 august 2018 and the same mechanic attended and charged rs 800/ without rectifying the defect by saying that gasket loosens is manufacturing defect and hence can not be rectified. He also gave his personal ph no. To call him directly and not through company.
Due to this gross negligence a lot of well cooked items kept in the refrigerator are being spoiled and hence we had a lot of financial loss as well as mental harassment.
You are requested to send a well trained engineer immediately and if possible replace the refrigerator with a new one otherwise we may go to social media and other legal forums.
Further kindly take appropriate action against mr anurag pandey for his unprofessional attitude.
Yours
G. C. Mishra