Bosch Home India — Misleading statement from BOSCH for recurring failure of Inverter Module and rejecting appeal for product Extended Warranty

Address:

Bengaluru Hosur Road Adugodi Pin-560030

Warranty_Complaint_[protected] raised to BOSCH on 10.05.2021.Refrigerator gone dead due to faulty Inverter module on 06.05.2021.Same incident happened in the month of April'20 during warrenty.Now it has been happened after warrenty period.I have raised that the same is happening due to faulty design of module/any internal issue with refrigerator.
But they are misguiding that due to voltage surge this had happened.But in service report they are mentioning due to high voltage the incident occured.But I am having Voltage stabilizer.It is installed to avoid any high voltage fluctuation for additional safety.All specifications of voltage stabilizer submitted to BOSCH also.Where clearly mentioned by stabilizer company that it arrest sudden spike in voltage also.Although Refrigerator manufacturing company confirms that their product does not require any additional voltage stabilizer.Though I have installed stabilizer for additional safety.

In such condition I had requested to extend product warrenty period as much as possible.For this I am ready to give charges also. I have written several mails also for this.

But company is not entertaining me and showing vague reason, as they are cheating with the customer by suppressing their internal product design issue.As such incidents happened 2 time in almost 1 and half year.

Now after several trying through mail and telephonic conversation, I am writing this to your forum for resolution.Frankly speaking last 1 & half year I could not use this fridge satisfactorily.At present I am severely suffering during this lock down period.

Please help to have extended warrenty or company will replace this refrigerator with new one with extended warrenty.Extended warrenty charges shall be borne by me.

Thanking Yoy,

Yours truly,

Suman Dutta
Jamshedpur
Jharkhand

Enal: Service Report