Bosch Home India — no service

Hello,

I bought a washing machine from amazon.

From the inception only i am facing problem with the kind of service being offered from bosch. For the installation only i waited a lot.

Now my machine is in dead state from last 6 months even it is in warranty.

Series of complains :

First complain : 29 dec 2019
Complaint number[protected]

I have waited 2 months and called back again on 29th feb 2020.

Secand complaint number ; 29th feb[protected]

No one visited to my place. Its actually very very bad.
Your executive told that engineer will visit shortly.

3rd is on 23rd of march. No one visited yet.

Again i registered a third complain :[protected]

We don't have a spare washing machine and struggling like hell.

I believe enough is enough. Is this the service being provided by the bosch. On paper correct me if i am wrong that engineer should reach to the product within 48 hours.

I did not bought the product free of cost. Its my money please value for my money.

Now today again i have called and again registered a 4th complain (Complaint no.[protected]

I have written many mails but none of them got answered.

My product is dead from last 6 months.

Satish kumar sharma