Subject: Urgent Attention Required: Product and Service Issues with Bosch India
Dear Sir/Madam,
I am writing to express my profound disappointment and frustration with the abysmal level of product quality and service provided by Bosch India. In November 2022, I made the regrettable decision to purchase a washing machine from your company under the assumption that it would be a reliable product backed by efficient service. However, my experience has been nothing short of a nightmare.
Within a mere six months of purchase, the washing machine encountered a serious issue, and what ensued was a series of service failures that have left me utterly dissatisfied and inconvenienced. Despite numerous attempts to seek assistance, the response from Bosch India has been shockingly inadequate and negligent.
Not only has there been a complete lack o[censored]rgency in addressing the problem, but the handling of service calls has been egregiously slow and inefficient. It is utterly unacceptable that each service request takes well over 10 days to resolve, with no concrete timeline for resolution provided. Furthermore, the unavailability of essential spare parts exacerbates the situation, prolonging the downtime of the appliance and disrupting the daily lives and work routines of my entire family.
The impact of this malfunctioning appliance extends far beyond mere inconvenience. The inability to access clean clothes has significantly disrupted our daily activities, including professional commitments, thereby causing undue stress and inconvenience. Despite repeated attempts to seek resolution, the communication from your team has been grossly lacking in professionalism and accountability. It is appalling that we, as customers, are left to relentlessly chase after updates and solutions while receiving little to no proactive communication from Bosch India.
In light of the on going issues and the apparent inability of your company to provide satisfactory service, I am left with no choice but to escalate this matter further. I am prepared to explore all available avenues, including legal recourse, to ensure that my rights as a consumer are upheld and that I am adequately compensated for the distress and inconvenience caused.
I demand immediate action to rectify this situation, including the prompt replacement or repair of the defective washing machine and a formal commitment to improve the quality and efficiency of your after-sales service. Additionally, I expect clear and transparent communication regarding the steps being taken to address this matter and a concrete timeline for resolution.
Failure to provide a satisfactory resolution within a reasonable timeframe will leave me with no option but to escalate this matter through legal channels and file a formal consumer complaint against Bosch India. I trust that you will take this matter seriously and prioritize the needs and concerns of your customers
Details of the Purchase and few compliant mentioned below while you himself can check using the Mobile details mentioned below
Dated of Purchase 19th Nov-2022 - Additional 2 Year warranty Reference no . AWC NO. ELBIK223149
Mobile No. Registered :- [protected] and[protected]
Name Miss Bhawna Kharbanda
Past compliant NO. Dated Status
[protected] 11th March-2024 Parts awaited no response from Bosch – Spoken to Mr. Vinay Singh- Seems not serious to close the issue.
[protected] 12th Feb-2024 closed
[protected] 30th jan-2024 closed
Regards...Vinay
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