[Resolved]  Bosch Home India — replacement bulb for model no kdn46a1501

Address:Mumbai City, Maharashtra, 400050

The bulb in the fridge (Kdn46a1501 purchased 2012) has fused. This specific bulb is not available locally in the market. The bosch seimens service centre (Shaikh - [protected]) said a replacement will cost approximately rs 500. I can replace the bulb which i explained to the service centre. The service centre refuses to sell me a bulb. They say i need to pay an additional rs 800 as service charges for the technician who will fit the bulb.
That is absurd and robbery. I am told it is bosch siemens policy which is ridiculous that a company that big refuses to sell only a bulb which anyone can replace in the fridge.
Please investigate this further as it is very unfair.
Thank you. Regards emil
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Feb 22, 2018
Complaint marked as Resolved 
Bosch Home India customer support has been notified about the posted complaint.
Verified Support
Jan 22, 2018
Bosch Home India Customer Care's response
Dear Emil,

We regret the inconvenience caused. Please share your contact and location details here so that the issue can be looked into on an urgent basis.

Regards,
Bosch Home Appliances Team
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