[Resolved]  Bosch Home India — Rusting in bosch washing machine

Dear sir/madam
I purchased bosch washing machine on 25 october 2018 thinking that bosch is known for great quality products but this washing machine has developed major rust. I have never seen a washing machine rust in such a short time. The iasue is similar to this complaint
https://www.consumercomplaints.inbosch-home-india-rusted-bosch-washing-machine-c1678589
The metal of the washing machine has developed major rust from inside as well as outside even though it is sparingly used. This seems like a manufacturing defect with paint, baking, or sheet metal or water leakage from inside. I raised this issue with bosch on 12th august 2020 through email and was given complaint number[protected]. I received a call from branch manager ravinder who claimed it is due to humidity where the machine is placed (Washing machine has separate small room which is well lit and ventilated) without even knowing where machine is placed. After multiple calls to customer care and ravinder, they sent a technician who took photos and left saying higher management will decide for replacement. But no one contacted me for resolution. After multiple follow ups the same technician visited again and said senior management will get back. I request you to order the company to replace this washing machine free of cost. They are not taking ownership of the leaking, rusty washing machine as i had spend this huge amount thinking it would last atleast 10 years. Thank you
Ramkumar
#512vpo haibatpur
Teh narnaund distt hisar haryana 125039
Phone [protected] /[protected]
Email [protected]@gmail.com