Bosch Home India — Scam

I bought Bosch 8kg 5 star 1400RPM INVERTOR TOUCH CONTROL FULLY AUTOMATIC FRONT LOAD WITH HEATER SILVER (WAJ28262IN) ON 30.01.2021 after analysis, company performance & rating.
But Now, expensive cloths are being teared by washing machine. Firstly I did not believe BUT IT WAS REAL . I thoroughly checked and confirmed that this is machine fault.
Then I raised complaint against Bosch company( Complain ID-[protected]), they just sent a service engineer and he found also that washing machine is tearing clothes and serious problem. But after it, there is no response from Bosch company, I again raise the complaint(no.-[protected]) but there is no any follow up regarding this serious isse.
Still my claim cost of tearing clothes are around 15, 000 to 20, 000 INR.
If high priced of washing machine of bosch machine is tearing of clothes then machine has no use .

it is my request to resolve my problem as soon as possible.