Bosch Home India — Took money and not providing service

Address:

Satna,Madhya Pradesh

Dear Sir/Mam, I have bought this Bosch dishwasher from Flipkart in the year 2018 but no proper services were provided after that even for installation no one came for 20 days upon calling so many times they sent someone. After a year or so Dishwasher stopped working we asked the technician to visit after calling and sending so many e-mails they never send anyone and asked the amount of 5700 INR to be sent before sending a technician which we refuse to pay without a technician visit. After that lockdown happened and no technician visit was happening we understood and respected the government's order. After the ease of lockdown and technician visit start, we through official Bosch India website asked for technician visit but after so many calls they sent someone he looked the machine and said parts need to be replaced and took Rs 6850 in advance then came sometime later and said wiring needs to be replaced as well and that was on 25th June which was months ago. Evidence for that payment I am attaching in the File below. After paying no one showed up or repaired ever. Whenever we call that person he doesn't answer or if he answers, he gives us a date and never comes. Meanwhile, I tried to contact Bosch company through various emails, phone calls, and Twitter but no response. They just sell products and provides no services at all after contacting them for months in frustration I m writing this to you in the hope my issue will get resolve soon. I bought this for my old parents to help them but in return, they took the money and provided no service or response. We just got mentally stress. I am attaching a screenshot of all the conversations I had with service engineers, all emails I have written to request repair, Twitter contact but no response, and payment receipts. Thank You for providing me an opportunity to explain my issues.Hoping for a fast and fair redressal to it. Regards, Pratishtha Shukla