Bosch Home India — unable to install washing machine

Address:

122018

Purchased bosch front loading washing machine (Model no. 2846sin) via vijay sales gurgaon on 3rd march and it was delivered 4th march morning.
As communicated by vijay sales, the machine would get installed either on 4th march evening or on 5th march. Following issues were faced:
-did repeated calls to vijay sales during which came to know that service center manager from bosch is unreachable.
-i took the number of service center manager and made multiple calls but phone didnt picked up.
-during afternoon i was able to talk to service center manager (Mr. Anup) who promised to me that machine will be installed and he will provide me details for installation engineer (Which he did never provided).
-in evening when i called and started shouting then only i got a call back from engineer who told me that he will come at 8pm to install.
-at 8:30pm another engineer came who couldn't install the machine as the connector brought by him were faulty. By that time it was already 9:30pm and all near shops were closed.
-after this again i spoke to bosch service manager (Mr. Anup) and he told me that there is no policy at bosch to give contact no. Of engineers (However earlier he committed to me to provide the same).
-while trying to contact bosch service manager (Mr. Anup) he wasn't picking up my phone while he picked up when called from their installation engineer's phone.
-neither bosch or their service engineers have made any attempts during the day to install the product sucessfully.
-bosch is providing below grade product for installation that's why it is getting faulty very easily, even at the time of installation. They take rs.300/- for such poor quality product which is normally supplied as a standard part from other brand's washing machine.
-they don't coordinate with their customers for smoother installation.