[Resolved]  Bosch Home India — urgent: need action: installation of bosch fully automatic washing machine

Address:

Gurgaon, Haryana, 122101

Hi,

With lot of expectations and hearing a lot about the product and customer service of bosch, i recently brought a fully automatic 7kgs washing machine from amazon. I got an installation service link the very next day through amazon where i scheduled my service for the installation. Unfortunately it got cancelled automatically by the vendor (Or engineer) may be due to shortage of service providers. I contacted amazon for around 5 to 6 times and asked them to reschedule/complain but they never got any response from bosch inspite of many follow-ups.

Amazon then suggested me to reach to bosch directly which i did twice yesterday. Both of the times, as and when i call, i am being asked that someone from the team will call me for the installation rather than taking the request right then (Which itself is very absurd). However, waiting for the whole day, i didn't get any call from bosch. Its been almost 15 days now, my box is sealed pack and i don't know how to operate it. After each tough working day, i am reaching to amazon and bosch for the installation alas! I get no response. It has become very frustrating, disappointing and painful as a whole.

I want an immediate and urgent action on this complaint else my next step is to reach social media and consumer court very soon. Either improve your processes or ensure a good response with the ongoing processes.

I again assure you if my complaint is taken in a timely manner, it will still be ok for me to atleast keep believing in your product.

Looking for an earliest action.

Sameer batra
+91 [protected]