Bosch Home India — Washing Machine Classixx Model

Address:

Flat-1306, Block-RUBY, My Home Jewel Apartments, Madinaguda, Hyderabad 500049.

I have this Bosch Washing Machine Front Load Classixx model. We are using this in family. Since last month, we noted that one lower side of the Machine body, left lower and towards backside corner started corroding. Its developing quite fast and some chipping also seen. Left lower backside one support leg also now getting punctured inside. Temporarily I placed few rubber pads below that corner to support. I reported about it to the service team at your portal and also sent pics of machine condition. The Machine is placed well on an elevated cemented platform so basically being maintained at good operating conditions.
The service Ref No. issued was[protected] on 9-Oct-2021.
Later a service member called-up and took details, including pictures, and he indicated that about INR 17, 000 will be required to rectify by replacing the body of the machine.
Myself being a Mechanical engineer with Toshiba and knowing the metallurgy subject, I consider its wrong material selection for the body and base frame duly considering the fact that its a Washing Machine and hence is supposed to work in wet atmosphere. So I should not be charged so heavily for rectifying the technical/design issue.
I mentioned same way to the service member. Later a phone call also came perhaps from India branch Customer service centre. After similar explanations, the executive mentioned that they understood my point and she will escalate this issue to higher levels for suitable resolution.
Complaint re-lodged because of no resolution; Ticket No.: 01985589 & 01985577 on 30-Oct-2021.
Its already over a month since I raised first complaint to Bosch India but to no avail so far.
Now machine is in bad status and condition is deteriorating fast. Kindly take-up the issue to resolve before it collapses. Perhaps replacement of machine with some usage charges shall be the approach.
Looking forward to the resolution.
Thanx & Regards.