[Resolved]  Bosch Home India — Washing machine installation pending for over a week

Address:Mumbai City, Maharashtra, 400076

We bought a Bosch front loading washing machine from croma(R-city, Ghatkopar) on Saturday, 13th October. Till date the installation guy has not arrived after repeatedly following up with him and croma.
I believe such negligence only takes place in India as the rules are not stringent here. How can an established brand that you claim to be Bosch keep the customer waiting for a week over your promise of installing it within 2 days.
My washing machine is lying in a corner of the house for over a week. I request you to refund my money and take it along.
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Jun 23, 2017
Complaint marked as Resolved 
Bosch Home India customer support has been notified about the posted complaint.
Verified Support
May 22, 2017
Bosch Home India Customer Care's response
Dear Pranali Patil,

We regret the inconvenience caused. We have escalated your complaint. Our customer service team will contact you shortly.

With Regards,
Bosch Home Appliances Team
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