Bosch Home India — Washing machine repairs error 26

Address:	600010
Website:	bosch

Sir
I have purchased BOSCH WASHING machine on 29/AUG/2012/, customer no
A0131682 / DEALER VIVEKS/‎
TYPE/ENR- WAX18260IN

No doubts the machine was running perfect for three years, with
minimum usage, twice a week.
Since three months back onwards we are getting troubles on this machine
We have been getting- error 26 on the display and machine completely
stops working-
We faced this two months back, the technicians tells me its because
of some insects have gone inside!!!
We paid 800rs for the service- which he cleaned for the purpose there
after the machine was working. But the problem did not end there, we
had the similar problem
now, four days back and after prolonged request, technician attended
and similar problem he pronounced and this time on our request he
didn't accept any charges but in the bargain the machine stopped
working very soon after he had left. Same error is being reflected
again and again in the display and making the machine unusable.
Why we consumers had to be put into hardship, mental stress,
difficulty inspite of spending RS 29000/ (TWENTY NINE THOUSAND) -
Our last machine was BPL and tirelessly worked without any long
troubles and infact washing quality I don't see any difference much,
except the sound of BOSCH is pleasant but not at the expense of
spending 800rs every month .
I am requesting you to kindly send a proper technician, who can fix
the trouble for once for all.
We have requested for AMC, or any warranty available with you but your
response were nothing available, in this case does this mean we should
be spending 800RS every month or may be more just to be proud owner of
BOSCH.

We believed this being the GERMAN product the quality of the product
and service should be better, but now this rings me doubt weather my
decision is wrong.
Kindly look into this matter and resolve the issue at the earliest.

Mean while please let me know the CONSUMER GRIEVANCE REDRESSAL OFFICER
CONTACT DETAILS- as I am presently in S.AFRICA representing court case
for my client in Durban court of Admiralty (Shipping), would like to
meet the officer to present our case in person by 2nd week of March.

Awaiting yours action at the earliest and reply to this as well.

Thanks
Regards

Lalith Kumar L.K
M.Sc., FICS., LLB, (LLM) (MBA)., MNI, MCMMI