[Resolved] Bosch Home India — Washing Machine - WAT28469IN

sankarsmt2000

from Powai, Maharashtra

Address:

Gold ville Apartments, Plot No:7, Flat No: G1,, Eswaran Koil St, Kilambakkam village, Urapakkam West, Chennai, Tamil Nadu.-603211

Hello Service Team,
My Washing machine is 2.3 years old. I am getting an E-56 error and continuous beep sound.

Raised the complaints and I am receiving the multiple calls from different local technicians rather than prompt Bosch service center technicians.

One technician reached home and without diagnostic asking to replace the motherboard and Display boards, the reason is due to insects lying on the PCB's.

After his removal of PCBs and now the machine is not getting any powerup. He is asking us to change the power cord.

looking for the prompt service person who can deal with Bosch washing machines.

My Phone Number is [protected]

Thanks and Regards, Sankar Balaraman

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Jan 15, 2021

Complaint marked as Resolved

The issue is resolved now. Service technician came from Bosch service Centre and changed the Operating display PCB and then E-56 error got resolved. disappointment about the PCB design and it's lifetime about only 2 years for the such a big reputable BOSCH brand. However much satisfied by the service Centre team for their commitment on the customer care and their extend support during the Pongal festival holidays. Note: The complete boards, services cost are FOC. It has to be mentioned that, they are acknowledging the customer's mindset about the lifetime of the electronics boards in BOSCH washing machine products. Expecting Bosch's PD to looking about the PCB design with tripper / fuse kind of safety for high voltage / low voltage fluctuations. Especially for the Indian conditions. Overall satisfied with the service and my machine is running fine now.

Bosch Home India customer support has been notified about the posted complaint.