Boult Audio — No escalation matrix

I have raised a complaint with complain ID :- 60233, also get mail to pruduct recieved, and will dispatched in 3-4 working day but after 10 days when I call they are saying to re register complain and putting me on hold 5 to 10 minute each time. No senior person is there or they are not transferring call to him.
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Boult Audio customer support has been notified about the posted complaint.
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Again it's asking for invoice and all why i need to fill it when as my product is with you.

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    3%
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    2010
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    0
    Resolved
    51
    Boult Audio Phone
    +91 95 5560 2502
    Boult Audio Address
    Exotic Mile, 1st Floor, B-67, Wazirpur Industrial Area, New Delhi, Delhi, India - 110052
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