BPTP — BPMS payment portal issue

BPMS payment portal does not work for NRI customer as I live in Canada. I own a plot in Sector D, Faridabad. I used to pay Electricity/Maintenance charges using net banking and in the last few months portal has been changed multiple times and it does not work. BPTP want to charge a high interest for late payment but they do not have mechanism to pay for NRIs. I have been trying customer service for the last couple of months but the account activation but does not work. I have called customer care many times as it is a long distance call that cost me money. I have talked to Gopal a few times and he is one of the worst customer service person as he has not done anything and lie every time. The customer service if BPTP is one of the worst. With this company in order to pay maintenance charges that they have doubled this year customers have to suffer and it is lot more difficult for me due to time difference and incur long distance charges and still no resolution.