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Brand Factory — charges for carry bag

On 27 april 2019 i went to brand factory which is part of future group. There i purchased 1 t shirt and 2 shirt. I went to billing counter for billing they done billing and asked extra 10 for carry bag which is mentioned in bill. When i objected then they told me that we dont have any notification and also told that this future group nothing will happen to complain.
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Complaint Status


[Apr 28, 2019] Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
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    Pantaloons Fashion & Retail
    Customer Care Service
    Customer satisfaction rating
    49%
    Complaints
    744
    Pending
    0
    Resolved
    363
    Pantaloons Fashion & Retail Phone
    +91 86 5290 5000
    Pantaloons Fashion & Retail Address
    701-704, 7th Floor, Skyline Icon Business Park, 86-92, Marol Village, Andheri (East), Mumbai, Maharashtra, India - 400059
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