[Resolved]  Brand Factory — shirts and kids wear

Address:

560034

Sir date: 19/6/18

Sub: not taking exchange of goods purchased on 17th june 2018.
I would like to tell you that i am your esteemed customer for number of years.
When you had run a scheme for exchange of old clothes and giving the voucher, i came to gb palya, hosure road store and obtained the few vouchers. I used only part of the vouchers and purchased the following material :
1. Kids apparel : memo number : 0021915; amount rs; 9266.42- total 23 pieces.
2. Mens shirts : memo number 0021916; - rs. 13883.88; - total 12 shirts
At the time of purchase, there was too much of rush that being the last day for the scheme. With regard to the kids dresses i asked the sales girl, can i exchange the goods if the size is not matching, she said yes sir. She told me sir go ahead and purchase as much as possible and in case the size does not match, you can always come for exchange.
With regard to the shirts that guy in the floor, told me that my size si 32. Though i wanted to do the trial, there was a long queue every where. Hence he suggested that in case the size has to be changed, he told me to bring the goods for exchange. On earlier occasions also i had done the exchange smoothly.
Believing these people, i purchased the said goods. The guy at the billing counter also said the same can be exchanged.
When i came home, for my kids, the goods were not matching. We require one size up. (From 8 to 10 years, he requires 11 to 12 years)- 16 pieces to be exchanged out of 23 pieces.
Fro shirts, i require 34 size instead of 32. Each brand size will differ. ; total 12 shirts to be exchanged.
Hence, i went to your brand store on 18th june and i am shocked to lean, for the offer i purchased i can not exchange. Then i asked for at least credit note that also he refused.in fact i have been duped in to purchasing such large goods by your sales guys. If i had known then itself that there is no exchange, i would not have purchased without trial.in the entire store there was no board that there is no exchange.in the promotional materials at the store also there was no mention of that. Even in the cash counter also no one mentioned about it.in fact, like to me few more were also asking and that guy in the cash counter was happily mentioning that exchange is allowed. There as huge crowed even in cash counter and it was a poorly managed affair. It took me one hour to bill the goods.
Request you to kindly allow me for exchange keeping in mind that i am your regular customer. Looking for favourable response such that the goods can be exchanged at the earliest.
Regards
Safeer ahamed
[protected]
[protected]@hotmail.com