Britannia Industries — Nut and Raisin Romance Cake

Hi Team,

With deep regret, pain and anger I am hereby writing this letter to bring to your notice the pain and horrific experience I have gone through in the morning of 15th August, 2021.

I bought a britannia - Nut and Raisin Romance cake in which there was sharp plastic piece of something ( approx 0.4 -0.5 cm, thickness 0.3cm arround. Find attached the picture of the same.) that got stuck in my throat on eating. As soon as it got stuck I felt very much uncomfortable and pain in my throat. I tried to get it out though the mouth by force. Just before I was about to be taken to the nearby Max hospital in emergency, I did my finally attempt and by god's grace the plastic piece came out with blood on it. I felt as if I had lived my worst nightmare in those 45-50mins. I have developed intense pain, rash and difficulty in swallowing since then

It still gives me chills to imagine what would have happened to me if the plastic had not come out of my mouth on its own. I would have damaged my throat, lost my voice or would have succumbed from the injuries had it injured my other vital organs.

Not anyone in their worst nightmare would have expected this from such a renowned brand as britannia. As a brand you have completely lost my trust and hope.

I want to be fully compensated for the pain, horror and torture which I had undergone because of brittania failing which would take the matter to higher court.

Unsatisfied Customer,
Abhilasha