[Resolved]  Reliance Communication (Broadband) — Bill Waiver or Solve slow Speed issue.

Reliance Netconnect — waiver of bill

my datacard no is [protected]. i started using from 1 st dec 2009. the problem started in the same month. there was some problem in the datacard. after long struggle visitng reliance outlet in kammanahalli bangalore and repeated calls i found the service center. there they checked and said some problem with the datacard only and finally it has to be replaced. again replacement processing happened for a long time. when i got the replacement it is around 18th of january. so around 1.1.10 to 18.1.10 it was used because there was some fault in the datacard. mr.jitendra roy from netconnect promised that it will be waived in the next month and sent me a mail regarding that. but afterwards from customercare they are not understanding and finally saying that waiver will not possible since they have calculated correctly. finally valarmathi from customercare said that it will be done immediately. but nobody has communicated other than reminder of paying bill. i have sent so many mails and calls to reliance but answer will be it will solved within 48 hrs or 24 hrs and i will get a new case id. finally i told them i will go to the consumer forum but still i didnt get any reply. please help me in this regard.

could you give your e mail id ?

Reliance Netconnect — Bill Waiver, slow speed

Dear ,

Customer Officer Mr.Joginder said to me:
As per your account details, the internet usage was found in the statement period[protected] to[protected]; hence, we are unable to provide the waiver.

MY issue IS:- Bill Waiver

MY SIDE IS:-
i used Service , but i have not get Promising SPEED. i am really shocking why you not agree speed is slow
Customer paid full amount (of service) 750 .RS and you provide me like 250 Rs service. please tell me IS IT OK ??????

Example: Suppose you buy or paid a 10 lack rupees for CAR (mahindra XUV 500) and you get 2 lack rupes care (like NANO) are you happy with this ??

this example normal person also Understand ( WHAT I PAID N WHAT I GET)
so Mr.Joginder Singh why you not understand a simple think
Joginder Singh
Officer-Customer Care
Reliance Communications Limited

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Regards
Chetan K.

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Regards,

RCOMcare

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care