Reliance Communications — Service is very slow

SCRUBSCRIBER ID[protected] starting february 2013...I am having a huge problem with my reliance broadband service. it is very very slow. Numerous complaints has been booked. All the time they close the complain without contacting me. Whenever I do a ping to www.google.com and keep it in loop.....there is always 2-3 request times out after 5 replies......Reliance person Raghu from Whitefield office has spoke to me....he said he could not do anything ...it is a problem from Bombay server......and closed the complaint.... Numerous times I have spoke to Appllete Authority..they did not do anything....I have sent a mail to Mumbai executive office...they also provide false promises....no body is helping me....

After I am writing my complain here....reliance will reply saying ...we tried to reach you but you were not reachable....
So i am giving my 2 number...
[protected]
[protected]
best time to reach: after 12 pm all 7 days of the week

I have attached a picture of continious ping request and if you check the picture it shows packets sent 419..received 215 lost 204...48% loss

It a joke internet which Mr Ambani is providing