[Resolved]  Reliance Wireline Broadband, Reliance Communications — New wireline broadband connection always promised but never provided

Address:

North 24 Parganas, West Bengal

Dear Sir/Madam,

I would like to convey my intense frustration with Reliance Communications Limited in relation to their poor Wireline Broadband Services availabiliy and redressal. I am a resident of Kolkata(PIN CODE:700089) and my area is clearly serviceable for Reliance Broadband services.

There is no way for a new customer to avail a new Wireline Broadband connection of Reliance but through calling up their phone customer care numer[protected]. There is no way you could contact a local Reliance representative to avail this service.

The broadband schemes shown on their website are pretty attractive. However, in spite of calling Reliance innumerous times for a new connection in the past 6 months, I am always promised that someone from their side will call/visit my home for the fresh connection within 48 hours, but it NEVER happens. The company neither gives any service request number to trace back the request nor does it deny availabilty of services.

Moreover, the company has never replied to any related email too citing my frustration. This is clearly in contrast with the company's glorious national reputation as being among the foremost telecom and internet service providers.

As my last hope, this complaint shall have any effect.

My contact details are:
Avinash Bansal
Address PIN CODE: 700089, Kolkata, West Bengal.
Ph: (0)[protected].
Email: [protected]@gmail.com

With regards,
Avinash Bansal.