BSA Hercules — Rear tyre jamming, displacement and dropping of chain

Address:

N 540 SEC -25,NOIDA

Sir
We have purchased Hercules Street Cat Pro 3.0 on 31 January 2021 from NG Cycle Emporium Pandav Nagar New Delhi 110091. The cycle is giving problems from day 1 of its purchase. There is a tyre jamming and displacement in the rear wheel causing the chain to drop every time. Immediately we have taken the cycle to the dealer but it was of no use as still, the problem persists the tyre still jams, rear-wheel displaces and the chain drops every time the child rides it. There is a manufacturing defect in the cycle which we have reported to the dealer and he is refusing to replace the cycle.
The child is traumatized that he is unable to ride his new bicycle.
We have spent our hard-earned money on its purchase. We have purchased your brand keeping aside other brands and now we think our choice was absolutely wrong. We kindly request you to instruct the dealer to replace or refund the amount else we will be forced to report the matter to CONSUMER FORUM. Your earliest action will be highly appreciated.
HARVIND MOHAN
[protected]
[protected]@gmail.com