| Address: | Mumbai, India |
| Website: | BudgetAir.com |
Hon’ble and most Respected Sir, Vadodara, Gujarat 390007, 22nd March, 2022
My son Keshav Ganesh had to travel for his higher studies in Toronto (Canada)on 22nd 2019 for intake of May 2019. He was to travel on student visa (Passport No. K 0920817). We had booked a ticket for my son Keshav Ganesh through Jet Air ways (Flight No. 9W 2344 ) through BudgetAir agent for travel from Vadodara to Toronto (Canada) on 22/4/2019 (Copy enclosed). We had paid Rs. 53, 662/- as the total cost of the ticket. After numerous re-scheduling of International flight, ultimately the flight was cancelled as per the email from Jet Airways dated 12/04/2019. Due to cancellation of Jet Airways at the very last moment, there was lot of tensions and panic. Tickets in other Airways were either not available or were selling at exorbitant rate which was not affordable to us. As my son was going for higher studies we had already taken a lot of loan for his studies, Visa, Air ticket etc. With great difficulty one ticket was available by Cathay Pacific Air ways for 21st April 2019 and the cost of the ticket was Rs.85, 000/- (copy of ticket enclosed). Due to compulsion we had to book the ticket for him to travel by Cathy Pacific paying Rs. 85000/-.
BudgetAir.com is purely responsibility for the physical, mental and financial strain they are duty bound to refund the ticket cost of Rs. 53, 662/- . When we contacted BudgetAir they directed me to contact Jet Airways for cancellation/refund . However, the Jet Airways had stated that since the ticket was booked through BudgetAir ( Travel agents) and they will refund the same. Also in their mail dated 18th May 2020 Jet Airways, they have referred to the NCLT order dated 20th June, 2019 regarding process of refund of air tickets booked through travel agent or online travel aggregator (e.g. make my trip, Yatra com etc.) we are requested to claim our refund from our travel agent or travel aggregator viz. BudgetAir.com in my case. However, BudgetAir refused to refund the ticket despite numerous reminders all these three years. Atleast 100 emails were sent to BudgetAir in these three years for refund of ticket cost. However, they stated that Jet Air will only refund the ticket and as the same has been officially declared bankrupt. Meanwhile, as per the communication of Jet Airways the tickets purchased from Travel agents will be refunded only by the concerned booking agents also the same was stated at the Vadodara Airport (Jet Airways counter) that only BudgetAir will have to refund my ticket. (copy of instruction of Jet Airways) However, we have on 30.06.2021 received a mail from BudgetAir that they have processed the refund of my ticket and that they have sanctioned Rs. 4884.16 towards ticket cost. Out of Rs. 53, 662/- (Rs. 24, 848.86 and Rs.23, 964.98= 48813.84 ) was deducted towards non-refundable tax Adult 1.
Sir, in this connection, I fail to understand their justification of sanctioning Rs. 4884.16. For no fault of mine why should 48813.84 be deducted from my account. It is purely the responsibility of BudgetAir to refund the amount fully. In fact they should be paying me Rs. 53, 662/- along with compound interest for three full years. Also since my son had to urgently travel to Canada he had to purchase the only available ticket by Cathay Pacific for travel on 21st April, 2019 by paying Rs.85, 000/- Therefore, BudgetAir is purely responsible for refund of the air ticket amount of 53662/- along with interest for three years and also the ticket cost of Rs. 85, 000/- paid by me for travel by Cathay Pacific on 21st April 2019
(B.Ganesh)
Father of Keshav Ganesh
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