BuyThePrice.com Complaints & Reviews

Buytheprice.com,the worst site ever.Buy the price will have to pay the price for such shabby treatment meted out to me by not properly dealing with the matter and causing avoidable anxiety, tension and frustration.If buy the price is a transparent organization,this feedback also should find a place in customer corner.The failure to deliver the mobile phone that too after 45 days with the colour chosen by me and sending a different colour cell phone refusing to replace the returned piece all are in your knowledge but I prefer the other customers to know about it.If I don't find this observation in your (buytheprice.com)webpage my friends who consult me about you will definitely be given the factual position as narrated above which kindly note.

Hi,

My nme is Chandan Kumar. This is regarding my order number: BTP1241445, I made a purchase for a washing machine (Electrolux Washing Machine Elle ES70ELGL) on September 30, 2012 but till the time there is no update although they have mentioned in their website that the product will be delivered in 3-4 business days. I have sent them mail twice and asked them about the status but no reply yet. The worst thing is that i have tried 3 times to call them at their mentioned number i.e.[protected], but every time their phone number gets busy. Worst Support, it seems like a fraud and now i would not recommend to anyone. I have never seen such a weird and unprofessional company like this.

I had placed an order for fast track men watch for Rs1849/- on 27/09/12. I was informed by an mail that my order is confirmed and will reach me within 5-7 days but its been 7 days and the status of my order in their website shows that the order is confirmed there is no sign of order being dispatched i tried calling their customer care no. but to no avail cause its always busy and i end up losing more money by means of balance. I tried contacting them via. mail but was given ticket no. but nobody responded to it. I want buy the price to look into the matter ASAP or i want my money back.My ticket No. Is #34147

Order No. BTP1180637 placed on 17th sept 2012.

1> On the same day after placing the order for a Lowepro Backpack Fastpack 350(Arctic Blue) i received a call from BTP customer service regretting about the fact of not having BLUE color backpack with them and asking me if i would like to go with the BLACK colored bag of same Model. I told her to go ahead and ship the black colored bag.

2>The order status got reflected in my account @ BTP website. Goin all the way till Ready to be Shipped status in the same day.

3> It has been four days since then The Status is still Ready to be Shipped.

I tried contacting customer care.... but the phone no. is as usual alwayz busy, the emails i sent them are replied by auto generated messages from freshdesk.com (Same message is received every time i send an email)..
If the item is ready to be shipped then, whats there in delaying its Dispatch.??????
BTP has definitely ruined my weekend....... I want my order ASAP....

I Brought the Devante Tablet, They delivered the Damaged piece after so many discussions they accept that they will repair the product, I Sent back the product. But it is not delivered to me. But they have given the following details about delivery

http://www.firstflight.net/n_contrac_new.asp?tracking1=D48844538.

I Ask them to refund the money, According to their company policies.

They

Guys,
Don't buy anything from buytheprice shopping site. Last month i placed an order for two headphones, the order was confirmed after two days i received a call from the customer care representative and they told that one of the headphones was not available and also they told they will send another headphones as replacement. The tricks that they play were.

"Trick 1"

What should be clearly understanding from this is these guys display the best selling products as in stock although they shouldn't have the stock and when any customer placed the order for that product the order will confirmed and after you'll get the response as i had. They'll told that the product was not available and they'll ask you that they have another product at that price as replacement option which was not the best product, that was the trick they play on customers to sell their old products and products which are not selling.

After that call i told them i don't need that crap replacement and refund my money.Here also they play another trick.They told me that the amount will be refunded in 7 working days.After 7 days they didn't refund the money , then i mailed them. They told that the amount was successfully initiated from their side 2 days ago. I waited for again a week and checked my account but no change. I mailed them again then i got the message

"We contacted our finance department and confirmed that the amount was successfully initiated from our side. please check the reference number "xxxxxxxxxxxxxxxxxxxxxxx."

I went to the bank and checked for that reference number, nothing different. Then i mailed them again then i got the message

"We contacted our finance department and confirmed that the amount was successfully initiated from our side. please check the ARN number "xxxxxxxxxxxxxxxxxxxxxxx."

Again I went to the bank and checked for that ARN number, The bank employees told that they don't know about the ARN number and how to check that. After going to the bank several times for 45 days finally i understood that if they really refunded the money right to my account then the amount would have be credited in just 7 days, but still the amount was not credited means that they didn't refund the money, the buytheprice guys are playing with me.

"Trick 2"
I[censored] are about to cancel your order think twice, its better to go for their replacement option because "you will not get your refund amount". It's better to have a crap product rather than nothing. They don't directly told you this "we will not refund your money". They'll play with you until you'll be tired, lose hope and forgot about that refunding amount.

So Guys personally i don't recommend anyone to buy anything from this site. Still if you want to do then..............................

I purchased a Fastrack watch on September 3rd 2012 from an online shop named www.buytheprice.com & the order is not delivered till date. The payment is done by debit card. They sent me sms alert & mail notification with an order no for tracking purpose. On 8th Sept I asked them by mailing to their email id that how long it will take to reach the product? I was astonished by their reply that they don't have the product & they were searching for the product from local distributors and that will take time. I wrote them to cancel my order & asked for a refund. They replied me that they have initiated for a refund process & it will take 7 days & will be refunded to my account. But in this case they did not ask me for my account no. they are making us fool. They are a fraud online shopping company & after this mishap i have searched for the company's review & i am shocked to see that like me many consumers had lodge complaint against this online shop for the same reason. I am tensed. I fear that my money has gone. Please help me with this serious matter & help me to get my money back. If possible teach them a lesson this time. The order detail is given below:

Order No: BTP1079933
Order date:[protected]:43:37
Status: Confirmed.
Product: Fastrack Analog Watch - For Men - N3025SL02 C671
Price: Rs.1,886/-

Thank you,
Shubhrajit Chakraborty
[protected]@gmail.com
[protected]
Kolkata. West Bengal

hi,
i have ordered a nokia asha 305 from buytheprice.com...and i have recieved the handset on 10-09-12..but after opening the product...the product was damaged....the site is not taking back the product,,,,and nokia care is saying you have recieved a damaged handset(no warrenty in case)....please help to solve this issue....the site team is responsible for this...as the website is giving 30 day replacement gurentee but they are not replacing...
website: www.buytheprice.com
customer care : [protected]@buytheprice.com


regards
lalit verma

i ordered hand AC worth 1064rs on 27 Aug and it was promised to be delivered within 5-7 days. Its status is still showing confirmed, does it mean its not even shipped?

Well i have paid in advance for it and i need this at my place max. by 7th September 2012 otherwise it would be of no use for me and i want money back. Dont make me regret for shopping from this website.

BTP1052521 order number. I want immediate action.

########Cheating the customers by showing fake items#####

1. BuyThePrice is selling items which are not even available with them. After they completed the transaction, customer get to know that the item is not available. Then the customer is forced to buy some other item as replacement or have to get the refund in one week later.

2. No one can reach their customer care number

3. I purchased a camera bag and after 3 days when I submitted a ticket, they called me and told that item is not available. They asked one more day to confirm if they can find the item in some other store. I am yet to here from them. Since their customer care number is dead I have no option other than waiting for their call.

I placed an order for Philips she8000 and creative ep50 earphones on July 24/ 2012 with an order id BTP892868. I'm also attaching the e-invoice that they sent to me after the order was placed.One day after the placement of order i received a call from customer care representative that the Philips She8000 headphones was not available. This was the worst response i ever had. I really don't know how they display a product as available which is actually not available or out of stock.

I told them told refund my payment. The representative told that the amount will be refunded in 7 working days. Almost 1 month over still the amount was not refunded. Regarding this problem i placed a ticket, as a response i received a mail , in that, the info was

"We have checked with our team Finance department, refund for partial amount for Rs.674/- has been successfully initiated from our end on[protected]. Please find the Bank Ref No.[protected] for the refund.For further details i request you to check with your bank."

Every time i mailed them they are sending the same response.I went to the bank and check 5 times within this month of time from[protected] to[protected]. But there was no sign of refunding transaction occurred from that reference number.I don't know what they think do i have any other job rather than go to bank again and again to check this.

It's my responsibility to pay the amount to them while buying the product, while in that process any problems occurs then i have to take the entire responsibility, and the same for them, its their responsibility to refund the amount to the customer, if any problems occurred in this , then they have to take the responsibility. I was so much irritated from their same irresponsible reply.They always saying that check with your bank, i don't know whether they checked from their side or not.

They show so much interest at the time when the customer buying the product. After the purchasing of product if any problems occurred like this , the response was worst and almost nothing.

I will never think to buy any product and i wont recommend any others to buy from this irresponsible worst shopping website.



P.Jayakrishna
p.[protected]@gmail.com
[protected]

on 2 july 2012 i hv taken a mobile handset (MICROMAX(X271) from online shoping "buytheprice.com"
within one month the product malfunctioning.
my newly handset has problem
- not charging properly
- switch-off after operating any keypad

i hv tried to call the custumer care but got no response.

sir,I ordered restore Sony Ericsson hands free from buytheprice.com my order no. is ,BTP861476. company's site shows my order is dispatched through first flight courier service and my track no. is ZD6088015 .when I call local courier office me first flight then they told me your order is not dispatched by the site
we will send you your order
2 days . I ordered on 17.07.2012.. when I try to contact buytheprice.com then only I waste money to call them and no one talk with me. always their customer service no shows busy.and balance is deducted.then how to know about my order. I pay order amount through my debit card. I want to complian against buytheprice.com for bad customer services .

I ordered Micromax Funbook on 5th july 2012 and received that on 7th of july. After using funbook(android tablet device) for 1 and half day, i noticed that there was problem with it's touchscreen. It was not working properly, then i went to micromax service centre and ask for solution, they tried their best, but nothing worked. They told me to ask for replacement to BUYTHEPRICE because the product was deliverd only before 4 days, when i went to service centre. Then i called BUYTHEPRICE, they were like go to service centre and ask for solution and etc etc. They told me to get D.O.A certificate from service centre, which is not related with funbook. and i've to visit service centre again and they guys told me there's no D.O.A certificate for funbook...then i called BUYTHEPRICE again, they were not receiving call after trying again and again for 20-25minutes they gave me answer and ask for D.O.A certificate, i told them there's no D.O.A for funbook, even then they were like you have to get D.O.A, i simply told them to talk to service centre guys as i was there in service centre only. After a long conversions they told me that they will replace funbook with new one or refund me the amount. Then they arranged a pick-up service from my address to their office. Guy from Quantium Courier came to pick-up funbook on 17th of july and told me that my parcel will be delivered there within 2 working days. i waited till 20 july and then called BUYTHEPRICE on 20th. They were like they will definately get parcel by end of 21st. i'm calling them daily since 20th. But they didn't give me satisfactory answer yet. today is 24th July. i called them at 4:00PM. they didn't receive call as usual , after receiving and asking for my order number they told me to hold a call, after holdin a call for 8-9minutes without any talks they cut the call and again now they are not receiving my call and not giving me satisfactory answer.
I want them to refund my amount as i'm not at all happy with their service. so, please help me out to get refund of my amount.

i'm attaching a Screenshot of courier shipment, that was arranged by BUYTHEPRICE.COM and you can see in this screenshot the date when they pick-up my funbook and current status and delivered date, and in the right side down corner today's date and time.

Please help me out, BUYTHEPRICE is giving totally disappointing service to me and they are also cheating our indian citizens.

I brought an HTC Desire C cell phone specifically in Stealth Black color(Order ID BTP848312) from BuyThePrice.com website and having gotten good reviews from many people paid in advance. But when I received the shipment they gave me the same set in white color with the invoice also stating the same. I instantly wrote to the customer care at [protected]@buytheprice.com. They acknowledge my problem but stated that I send back the product to them at their Hyderabad address.
I am very mad at this solution from their side as why should I pay for the goo[censored]p from their side. Not once was I told that I would receive the cell in white color or that one in black is not available. When I presented my thinking to them , I got no response from them. Also their customer care number i.e.[protected] is not working.

NEVER BUY FROM WWW.BUYTHEPRICE.COM
HI FOLKS I WOULD LIKE TO SHARE MY FEEDBACK REGARDING WWW.BUYTHEPRICE.COM. THIS IS THE MOST PATHETIC ONLINE SHOPPING PORTAL YOU CAN SEE, THERE ARE N NUMBER OF REVIEWS REGARDING THEIR POOR SERVICE AND PATHETIC POLICY. I BOUGHT A BLACKBERRY PLAYBOOK FROM THEN WHICH BLACKBERRY DENIED TO SUPPORT, THEY TOSSED ME TO BUYTHEPRICE AND BUYTHEPRICE PUSHES ME TO BLACKBERRY.
I CHECKED THE PRODUCT AND SINCE BB DENIED SUPPORTING I MAILED CUST SERV (U CAN'T NEVER REACH THEM ON PHONE) AT BTP ASKING TO RETURN THE DEVICE AND GIVE ME REFUND OR GIVE ME STORE CREDIT BUT I WAS INFORMED THAT IF YOU HAVE OPENED THE BOX & USED THE PRODUCT YOU CANNOT RETURN IT AND THAT'S WHAT THEY CALL "30 day 'No Questions Asked' return policy" WHICH IS RIDICULOUS. WELL I AM PASTING THEIR MAIL FOR ALL TO READ

We have a 30 day 'No Questions Asked' return policy. If you are not 100% satisfied with the product you can call our customer care to return the product. The product should be unopened and have the original packaging with the tags intact. However, products that include installation, once installed will not be eligible for any exchange/return. We will give store credit for the return and you can choose an exchange product at the same time or use the credit to shop for a different product later. The following are the steps to initiate a return:

You may contact our Customer Care within 30 days of having received the product and request a return/exchange.
You can choose to ship the product to us or request for 'return with courier collection'
If you request for 'return with courier collection', we will arrange for the products to be collected from the delivery address through courier
We shall process the return/exchange subject to receipt of the products at our location in unopened, unused condition and in its original packaging along with the invoice, failing which return/ exchange may not be possible.
If you request a return through courier collection, at the time of collecting the products, you will be given a courier Airway Bill, which is to be retained for future reference.

For any further queries, please call us on[protected], Monday to Friday, 9:30 AM to 6:30 PM. IST. We would be glad to assist you.

Regards,

Ponnam
Customer Relations Team
www.buytheprice.com

THIS IS TO INFORM TO ALL, NEVER PURCHASE ANYTHING FROM MOST CHEATER, FRAUD COMPANY LIKE “BUYTHEPRICE.COM”
I ORDER 2 TRANSCEND JET FLASH 350 8 GB PEN DRIVE BY RS.540,
BUT I AM SURPRISED WHEN I OPEN THE PACKET, I SHOCKED ONLY 1 PENDRIVE IN PACKET.

AFTER GETTING THIS INFORMATION, I CALL BUYTHEPRICE CONTRACT NUMBER, BUT IT IS UNABLE TO REACH.
I LOSE MY RS. 270, THIS IS VERY HURT TO ME.

Hello....

I bought a product from buytheprice.com on 1st June 2012, but even after 11 days the product is not shipped.
I had made several calls to the customer care department & they are giving me several false promises that they will call you back and they will forward a mail regarding this and all. But until today i didn't received any mail or call from them.

My order Information is as follows:

Order Information
Name : Chikku George Thomas
Order ID : BTP605214
Email : [protected]@gmail.com
Order Date : [protected]:54:02
Payment : Prepaid


Please help....

I got a defective samsung galaxy s3 from buytheprice.com with no working back camera....
i am mailing them for 2 days but they are not responding....
please tell me what should I do? should I complain in cyber cell or wai for 1 day?

I Bought a Voltas 3 star platinum AC from e-commerce company buytheprice.com on 27th may but the scheme of free installation and free stabilizer.

But they did delivered the A but without the stabilizer and they are always making excuse and not delivering the stabilizer 5 days are gone and the reply from then is unsatisfactory,

The link to there promotional webpage is http://www.buytheprice.com/ac-sale
which started on may 5th but they were saying

Hi,

I would like to inform you that on checking the order history i found that the order was placed on 27.5.2012. The offer of providing the stabilizer on window AC was made live on 29.5.2012. The product was also delivered to you before the offer was live on the site. Hence the order is not valid for the free stabilizer offer.

I regret to inform you that we would not be able to provide you the same.

After repeated reply to mail there last email was

Hi

I apologize if you have got the wrong impression. As you are a loyal customer to www.buytheprice.com, under special consideration, we will dispatch the same to you. You will be in receipt of teh same in a couple of days. Please allow us time until then.

—

Regards

Sapna S
Customer Relations Team
www.BuyThePrice.com

Till now no scene of delivery yet.