Anu Solar Power Pvt Ltd Complaints & Reviews

Water tank is getting bad with in a year, Called multiple times, Not getting proper ans from the service team,

Looks this one of the Fraud company.

The company was working fine till 2 years back when they would call us and ask for servicing of the Solar Water heater. Now they have a website and a listed service number but they do not respond to customer service calls.

I called the corporate office and the sales team they picked up the phone by mistake but as soon as they realized it was a complaint they stopped responding they gave me a cell number to call - head of customer service.
That person is also not responding.

Then on another service number someone said, we have now become supreme water heater, but the company still shows as registered in Peenya and has a website also. So has the company shut down or not?

Now despite a small problem with the system we have no choice but to sell it and invest in a new system.

This a racket so that people replace their solar water heaters regularly and their sales go up.

They are a useless company, their product is okay but after sales service is pathetic.
Please do not buy.

The numbers you find on the web and on their website are totally non responsive, or they will pick up and mislead you by giving some other cell number which does not respond.

My Mother has installed Anu Solar a few years back at her house and basis that experience, we were keen to install the same at our apartment. Anu Solar sales representative made a good presentation and took a Rs 30000 advance cheque for installation within 2 days.

After more than two weeks of calling and being promised everyday that they would deliver 'today', Anu Solar sent a technician who stated that solar panels cannot be installed in our apartment because our roof is slanting and is oriented to the North, where there is no direct sunlight. To be effective, solar panels have to face South. Also there was too much tree cover/shade for it to be effective.

Since the solution does not work for our apartment, I asked for a refund. After following up for over 4 weeks with the managing director, Mr T J Joseph, because I was getting no response from the sales people, I finally got a refund of Rs. 28, 000.

Anu Solar made a wrongful sale, based on false promises and because they had the advance payment they took advantage of a consumer's helplessness. Why should companies be allowed to cheat consumers this way?

I want a complete refund and if I am constrained to go to consumer court I will also ask for damages and the cost of time and trouble taken.

regards
Vineeta Lal

Purchase Order dated 11/03/16 attached.