Dineout Complaints & Reviews

Dear McDonald's management,
When we visit 2 to 3 time your warje McDonald's store and when I show offers on my app your bigger employees directly saying our device is not working and laughing. kindly change your warje computer and scanner devices otherwise close your unit. This is McDonald's Image. Change your warje unit McDonald's employees
Your Berger lover
Dhanush
Mob [protected]...

I have paid for a wrong restaurant.
I need a refund for my payment. Plz look into the matter urgently as that was not a short amount.
Order Id and the bill of wrong payment is attached to the complaint.
Next correct payment screenshot is also attached at the last
kind request to help me urgently...

Dineout has expired validity from Dineout My Cash without any pre intimation
Dineout has expired validity from my Dineout My Cash without any pre intimation for amount of INR 1328.

Dineout has responded in very irresponsible manner stating - the amount INR 1328of Mycash cannot be extended any further as the validity of Mycash is only for 365 days.

Dear Sir/Madam,

Since no pre intimation was given to me by any means(verbal, message or mail) - this is totally fraud way adopted by Dineout to make loss of INR 1328 without any intimation .

Please support being INR 1328 my hard earned money.

Dineout has expired validity from my Dineout My Cash without any pre intimation for amount of INR 3220.

The above mentioned complaint was raised after calling Dineout Dineout call center number [protected] on sunday 19th March 2023.

Dineout has responded in very irresponsible manner stating - the amount INR 3220 of Mycash cannot be extended any further as the validity of Mycash is only for 365 days.

Dear Sir/Madam,

Since no pre intimation was given to me by any means(verbal, message or mail) - this is totally fraud way adopted by Dineout to make loss of INR 3220 without any intimation .

Please support being INR 3220 my hard earned money.

I contacted dineout but no resolution. Amount got deducted from the account but dineout sent me failure msg. Even after contacting the help centre, they stopped they chat without providing any help or resolution. They are harassing people by doing such things.

I tried to get help from dineout regarding my payment. It did not resolve it. My amout got deducted from the account but i received failure msg from dineout. Even after asking for help no resution is provided

Money got deducted from my account but on dineout its showing payment failed. Restaurant said im not responsible for that you have to check with dineout and they said you have to again and amount was paid by me from another account.
Such a pathetic service by them i already called them from last 10 days but no one taking action on payment

Dear Concern,

I have to make payment of Rs.1348/- to Lantern Ranjendra Place but mistakenly i have paid Rs.13480/- through dineout app. Please refund my amount on priority. My order ID is 28638625.

I paid at Urban Masala Restaurant, Kolkata of Rs.530(Transaction ID - ORDER[protected] whereas my bill was Rs.557. So I made a new payment from Dineout pay of Rs.557(Transaction ID - ORDER[protected] and registered a complaint about refunding Rs.530 which was an improper payment.

Ticket ID of complaint - 728183
Wrong Payment (Rs.530) - Transaction ID - ORDER27137297
I haven't got any revert back from the team on same

Mistakenly, I paid for a bill at Spice Caves restaurant through dineout. But the manager told me that they aren't collaborated with dineout now. so I had to pay them again through upi. I complained about it to the dine out cutomer care and they assured that the money will get refunded within 7 days. it;s been 10 days and i haven't recieved my money yet.
date:[protected]:47:17)
Transaction ID: ORDER25235519

Please delete the accounts related to email addresses
[protected]@gmail.com
[protected]@gmail.com

I was forced to create these accounts by your customer support team when I asked to merge my phone number [protected] with my email as there is an OTP issue.

Now as requested please delete the accounts associated with [protected]@gmail.com
[protected]@gmail.com

Wrong amount was paid to the restaurant via dineout app on the the 25th of March.
Following which the correct amount was also paid.
The proof of transaction and details are attached

The full bill was attached in the dineout in-app msg to the customer care while raising the complaint

Unfortunately the image was not saved locally and the only copy (image) of the bill we have has been attached br...

Money got deducted from my account but on dineout its showing payment failed.
Such a pathetic service by them

I have booked a reservation of 10 guest through dineout app for "64/6 - Country Inn & Suites by Radisson" restaurant and did the payment of r.s 5967 after discount. But the restaurant didn't accepted that payment and ask us to pay directly to them then only they will allow us to the restaurant.
Restaurant also assured that the amount that i paid through dineout will get refunded when dineout people will reach to restaurant about the same issue.
Same time while in the restaurant i also had a word with dineout customer executive and he also told me to sent an email about the same query and it will get resolved.
I have invited 10 guests and getting confirmed from dineout customer executive about the payment refund, i paid the money to restaurant "64/6 - Country Inn & Suites by Radisson" by the mode of POS.

I raised the complaint for the refund through email while sitting in the restaurant.
Dineout Booking Id : DO14961986
Complaint Reference ID: #695717
Amount paid : 5967 R.s

I have provided the Bill receipt that i received from restaurant, dineout ensured that i will get money in 7 days and now the whole week has been passed and still i have not received any text or mail through them, nobody even responds well to this situation.

Please help in this situation, this is really frustrating.
I am struggling to get my own money back.

Dineout — Refund for the wrong payment done
I raised a complaint for refund of a wrong payment done by me for another restaurant (Ticket No. 690019) and it has been over 5 days now and still no positive reply. I have already shared the invoice and proof of payment and whenever I call the customer care they say it would be done on priority in 24 hours and still no luck

Dineout — Not refunding the payment made in wrong restaurant
Archit Modi
from Pune, Maharashtra
Mar 05, 2022
Mar 05, 2022
We made a payment in the wrong restaurant "The Penthouze" through the Dineout and later paid the money by the mode of Phonepe. The next day i registered a complaint for the refund with both invoices, dineout ensured that i will get money in 3 days and now the whole week has been passed and still i have not recieved any text or mail through them, nobody even responds well to this situation. The complaint Reference ID: 690019 and the amount is 3025 rupees. Please help in this situation, this is really frustrating. I am struggling to get my own money back.

We had booked fisco resto bar on 10 November but at the time of entering the restaurant we were being told you won't be getting any discount we were forced to pay full bill not getting any discount.please look into it the total bill was 14000

We made a payment in the wrong restaurant "Chill, Hometel" through the Dineout and later paid the money to actual restaurant "Chili, Elante Mall" by the mode of cash. The next day i registered a complaint for the refund with both restaurant's bills, dineout ensured that i will get money in 7 days and now the whole week has been passed and still i have not recieved any text or mail through them, nobody even responds well to this situation....

We celebrated a birthday at Myra, Ramada, Udaipur on 7 November booking a table for 15 through the Dineout app. As a Dineout passport holder, a 25% discount was offered by Dineout on the bill.

When we paid through the Dineout app the full amount of INR 20000 was debited. The manager informed us that Dineout would credit 25% to our account shortly. The rebate credit was not received 24 hours later so we contacted Dineout. Their customer care accepted the mistake and promised to refund 25%. Then we received an email saying the issue was resolved when it was not. Next, an email stated that we had opted for buffet 1+1 which was unheard of till that moment! Obviously, we could not have opted for it.

To date, the 25% is not refunded.

Hi,
Paid Rs215 at Apsara ice cream Shop today but the shopkeeper denied the status and said their Dineout account is closed where as my amount is credited to their respective account.

I have been using Dineout for two months now and their reservations are always denied. Without exception. Much more effective to just call the restaurant and avoid Dineout.

I raised a complaint for refund of a wrong payment done by me for another restaurant (Ticket No. 650456) and it has been over 9 days now and still no positive reply. I have already shared the invoice and proof of payment and whenever I call the customer care they say it would be done on priority in 24 hours and still no luck....

Ticket id in dineout complain 640536
i had made a payment but the restaurant did no receive it..i called customer care and they told to make the payment once more by the link provided by the restaurant and the 2nd payment succeeded
they told the 1st payment which was not credited to restaurant will be refunded in 2days and more than 15days has passed still on refund..i call the customer care, mailed several times but they give excuses that they are unable to contact with the restaurant and they will solve the issue within 48hrs …everytime i get to hear this..i have also seen lots of complaints in their twitter account also..

On 19 oct 2021, i had visited the flying dutchman, noida sec-32 at 1pm and another reservation at skyhouse cafe and bar, noida sec-135. While paying the bill at the fyling dutcman, i wrongly paid the bill amount to skyhouse cafe and bar via paytm - an amount of ₹4400

On the same day i contacted dineout support and raised a ticket with number 642356

It has been 3 days (As of today, 22 october) since my ticket was raised and issue was registered. Initially, i was informed by your support team that it would take couple of working days to issue the refund i had sought. I had received an email from [protected]@dineout.co.in saying they are "working on it" but i haven't received any email from them after that, nor have they replied to any new email sent.

I hereby seek a refund of the amount wrongly paid at the skyhouse cafe and bar

Attached below are the supporting documents viz., payment invoice of skyhouse cafe amd bar, payment invoice of the flying dutchman and the actual copy of the bill from the Flying Dutchman

Hello, i have went to my bar headquaters noida on 14 oct and made payment through dineout via upi...for 2 times paying through upi it got stuck on google pay and there was failed status on the dineout pay.and i have to made payment becoz without that i wont be allowed exit.then i made payment through debit card mode on dineout...and now yesterday those both payments got success on google pay..i have contacted customer care no of dineout but that lady said i cant do anything...i cant track order id o[censored]pi ..provide me dineout id..how will i provide her dineout order is there status was fail...and she is saying if it got failed you will get refund...please provide me genuine reply...please take action into this matter...i have attached both the upi transactions screenshot that got stuck that day..but now it is showing success..and also attaching debit card mode payment which got success..please help

I paid cash on 1st October and the restaurant did not receive it . I asked for refund and still I did not got it even after 12 days my reference id-637893

I made payment to wrong restaurant

Last night I had dinner in a cafe and I paid my bill with the help of dineout app bt first two transactions was failed and then I tried third one with my UPI Id that was successfully submit and after that some time later I got another message that 1 more payment which got failed is successful and I paid double so I kindly request to you please help me out as soon as possible. Thanku

My complaint ticket no on dineout is 617604.I had made reservations at dineout at two restaurants and by mistake the payment was made at the restaurant which i had not visited. I had immediately contacted customer support and they assured me that it will be resoved withing 7 days.i provided them with all the relevant invoices and bills they needed.its been 8 days now.I have been repeatedly calking and and emailed then several times and still i haven't received the refund.

I had not used my dine out passport due to lockdown government policy so kindly want extension
Registerd mo no [protected]