Godrej/washing Machine Complaints & Reviews

my washing machine is within warranty but yet not get response properly.

Hi SS BEHERA,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve all the complaints you have regarding our product/service.

Kindly send in your contact details at [protected]@godrej.com so that we can resolve your issue at the earliest.

You can also call us on[protected] / 1800 – 225511 for further queries; you can also follow us on:-
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Regards,
Godrej Appliance Team.

Dear SS BEHERA,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
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Twitter - http://twitter.com/GodrejAppliance

Godrej/washing machine — Defective Supply, Bad Service, Rude Behaviours, Machine is still with Godrej after 25 days

Hi

I have purchase a washing machine[protected]. When machine arrives with me there was no warranty card available in the box. Delivery man told us that the installation engineer will come along with warranty card.

When installation engineer came for installation he told me that i am from service center given to private party i do not have reach on warranty card etc. I can install
the machine and show you the demonstration.

After 10 days drier of the machine stop's working. I lodge complaint on service center after 2 days engineer told me that this was plastic part broken so it will
not cover under warranty i will inform to our office and raise the indents of a part
when this part will available i will inform you.

Next day i am receiving a message from call center that your complaint has
been solved. thanks for believing in GODREJ. I instantly contacted how this
complaint is solved when the machine is not repaired. He told us that you
are not interested to pay the money for plastic part so we can not repair
your machine.

I said i am 100% ready to pay , nor you have nor engineer given any estimate to me for repair how you can say i am not ready or not ready. Then he told me i can not give you the cost what ever will be the cost you have to pay I was feeling very
depressed that a national level company is not giving any budget for repair and
tell me what ever i will say , you have to pay (is't not an example of blackmail).

As a victim i said ok. i will pay you repair my machine then on[protected] engineer came and told that you have to pay Rs. 650/- I paid and asked when you will delver my machine. He told me that you will get your machine today evening.

But this is[protected] i am still waiting for my machine..

in today's world i am also working an IT company which deal's with international client I do not even dream a bad remark from our customer. Company will take my job next day if i will earn a single bad remark for my company.

It's imaging how these company is running or they just based on gimmicks of there share prices up n down. they do not have to worry for customer , I guess a day will come when the godrej like company will disappear from the national level if they will not think about his poor governance.

They are able to provide his sales man a script to play before customer so that he can bag the order. they are unable to provide any script to there engineer's or there service people how to interact with the customer who is already suffering from the poor service capability

.
Hari Pratap Singh
5/262,Viram Khand
Lucknow

Sir,
I have strong doubt about Godrej taking care about the machine because,
1. Dt.15.06.2011, washing m/c inspected & reported its gear box broken.
2. On continous follow up your tech at Pune - Mr. Shankar M[protected] and Mr. Jadhav M- [protected] / 15 on Dt. 02.07.2011 your represantative visited & changed drain motor but not the gear box.(as conveyed by your tecnician Mr. Shankar) which took 21days. inspite attending the washing machine was out of order.
3.Dt. 03.07.2011 another technician came and checked the fuse found blown. he has used thin wire strand in place of standard fuse & started machine. now machine is making noise while draining water like tractor.
4.Dt. 03.07.2011 The same has been communicated to your tecnician/represanative. but they have not reported till 05.07.2011
My sincere questions
a. First it was communicated/reported about the gear motor & actully changed the drain motor(as said by your represntative)
b. why, Inspite of changing the drain motor it didnt work?
c. Why Godrej is sending every time different people to attend one problem?
d. Does your represantatives carry any badge of Godrej or letter to attend?
e. The people sent by your office are your employees & are they capable of diagnosing the actual problem??
Pls, look into the matter & sort out the noise problem.
Regards,
Sanjay Patil.
[protected]
Pune.

Part which was defective has been replaced & unit working with noise while water intake cycle.

Dear Sanjay,

Your complaint has been closed as on August

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

Dear Preeti,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

Godrej/ Washing Machine — SERVICE NOT PROVIDED

We took A.M.C from the company dated 4/10/2009 for washing machine and lodged a complaint against it's ill working dated 29/10/09. We called several times at the consumer helpline as well as their service provider of the area named as "PROMPT SERVICE CENTER", but no response has been shown from their side till date. they also took money in advance for the defected part but never came back to replace/ fix it. Whenever we call them, they make false commitment that- "part not available in their stock", besides the employee who visited at home told us that it will be done in a day or two.

Godrej/washing machine — Not abiding by warrenty

As per warrenty card there is 2yrs warrenty but only after 8month they are asking for the payment of service and product installed.

i am give a complant on 02/11/09 but till now i did resived any feeddack

I dont who is that fellow is in in charge for Bangalore office...godrej our own company has doing that fellow. my compliant no 917386(Karnataka) Bangalore.560001 you are Bangalore office No [protected]. i will give the compliant 19th november 2009 Technician will come 21November he told 23rd November fix it some material .& then 25th November he call somebody in u r bangalore service center in charge he told material is not available 28th november fix it sir.irresponsible fellow.

Pls do the action immediately otherwise Closing & lock it u r godrej compamy.

Thanks& Best Regards
Sukeendra
+[protected]

Washing Machine — improper functioning of machine

the machine is not functining properly and we are unable to use it()
as it works with extraordinary high sound and jerks we are not ubale to use it(
their complaint no (phone) [protected] not accessible despite many attempts(tyhre is none to attnd it i presume)()

Dear Sir,

I have also suffered the same problems by Godrej. I have even written mail to the GM services and Services Manager at Chandigarh regarding non attending of the machine by local service center.

However, to my surprise, I was told (on the condition of anonymity) that if any major problem crops up during AMC, it is their company policy to delay the repairs as much as possible. AMCs are only for minor repairs, where no replacement of parts is required. My complaint nos were 950285 and 962132, dated 7th May 09 and 9th June 09, which is still not closed properly.

Sandeep
Ludhiana

Godrej washing machine — Poor Service against AMC

Reg. : Complaint of Service under Contract
Dear Sir,
I am a Godrej Appliance holder since several years & now I have a fully Automatic Washing Machine (Godrej 5.5 Kgs. Auto DX). I have given a Service Contract to you at Ahmedabad (Gujarat).
Contract No. is [protected] dated 22.08.07.
Since contract, the machine had some problem in Panel. During March’09 your technician changed the panel but it was not the same as the original one. Now the machine is working as a semi auto machine. At that time it was assured that the panel would be replaced as it comes in our stock”. Almost three months have been passed but the problem remains the same in spite of calling at your call center many times. Sometimes it was told to me that the franchise has been changed & it is the problem of old franchise. Old franchise told “I can’t do anything because now it comes under new franchise”. Again new franchise is ready to give service on chargeable basis. Why would be a customer spend the money for such kind of service contracts. It is a violence of contract policy.
You are requested to take the necessary action and make arrangements for replacing the right part in the washing machine for the betterment of customer satisfaction & betterment of Godrej’s image.

Regards
Harsh Kumar
(Sr. Manager – Canara Bank, Circle Office, Ahmedabad)
B/201. Shraddha Enclav, Near Motera Road, Sabarmati,
Ahemdabad
Mob. : [protected].

Reg. : Complaint of Service under Contract<br />
Dear Sir, <br />
I am a Godrej Appliance holder since several years & now I have a fully Automatic Washing Machine (Godrej 5.5 Kgs. Auto DX). I have given a Service Contract to you at Ahmedabad (Gujarat). <br />
Contract No. is [protected] dated 22.08.07.<br />
Since contract, the machine had some problem in Panel. During March’09 your technician changed the panel but it was not the same as the original one. Now the machine is working as a semi auto machine. At that time it was assured that the panel would be replaced as it comes in our stock”. Almost three months have been passed but the problem remains the same in spite of calling at your call center many times. Sometimes it was told to me that the franchise has been changed & it is the problem of old franchise. Old franchise told “I can’t do anything because now it comes under new franchise”. Again new franchise is ready to give service on chargeable basis. Why would be a customer spend the money for such kind of service contracts. It is a violence of contract policy.<br />
You are requested to take the necessary action and make arrangements for replacing the right part in the washing machine for the betterment of customer satisfaction & betterment of Godrej’s image.<br />
<br />
Regards<br />
Harsh Kumar<br />
(Sr. Manager – Canara Bank, Circle Office, Ahmedabad)<br />
B/201. Shraddha Enclav, Near Motera Road, Sabarmati, <br />
Ahemdabad<br />
Mob. : [protected].

Godrej washing mechine is not function also dryer

I have also suffered the same problem by Godrej . During AMC Period also they are not attending properly. I have taken AMc on Novemner 2009. Now I have a water drained problem. I also had complind in customer care and also service center but the local(Chennai) service center did not attend the complint more than 10 days. I dont know what I have do to solve the problem This is the first time I am facing these un proper way of service.

Karthikeyan
Chennai

I have purchased GDA 901 fully automatic machine in Feb. 2009, the mashine is not working properly. I had made a complaint about improper functioning of washing mashine. No further action has been taken by the company. I am not at all satisfied with the services provided by the dealer and even company. No action has been taken in the matter by the company.



Regards,
Deepak Singhal
odisha

Godrej/washing machine — not repaired for two weeks

Complained to Godrej On 06/07/11, person visited and said that drain motor needs to be replaced. As the machine is in the warranty period, the replacement has still not been done.Have been promised three dates over the space of the last 10 days, by which time the job would be done.

Godrej — POOR SERVICE & AMC POOR SERVICE

Hi , I am Rajdeep Rakshit i purchased 3 Window AC and a Split AC of Godrej , i am sorry to say very unhappy with their services .
Please contact me @ [protected]

Dear keithpuri,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance