Life Cell International
Customer satisfaction rating: 25%
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Life Cell International Complaints & Reviews

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Life cell

Dear sir
Fraud : unprofessional and pathetic services of life cell...
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I have registered with life cell international by paying rs. 20000 and they promised me that the storage period is for lifetime of my baby. but now after 1 year i got call from the company to pay a balance amount of 45000 to continue my baby's cord blood storage. i argued with them that the sales person promised lifetime storage but they didn't accepted and they said there is no proof for the same. now i am trying to switch to some other better cord blood bank. fraud company don't trust them.
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    Lifecell is a only company cheating all the clients in I India..
    I have seen their presentation .thy give so many fake...
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    #LifeCell experience seems as dead cells… At the time of taking the package for our child, we paid 2000 extra so as to get the flexible coverage anywhere in Delhi /NCR..As our appointed surgeon/doctor operates in both regions and finally it happened in Delhi. Date of Birth is - 23/11/14 CRM no.[protected] So, according to commitment that extra amount that we paid supposed to be returned to us immediately after the birth. Surprisingly, it's been a year and we got sheer assurances that it will return soon and nothing has happened till date, despite being many follow ups and religious efforts made by us. Trust a years’ time in attending what was agreed is completely not expected. Let me also share one more highly critical incidence; at the time of delivery it was hard to make them available at the hospital to collect the cells. I had to make many calls and follow ups. Since this service is very time centric. But anyhow, it got managed at the last moment. Though that time I didn’t realize the journey and further experience would be even worse. Seeing these service levels, making us think, what will happen when we may(god forbid) need the cells that we have stored with you, would you be able to meet it??.. I seriously doubt it would be of any use, as when the basic service and commitments are taken this lightly what will happen in that serious state. Very annoying & disappointing experience. Will anyone help and do any good against it. I need my baby’s cells back with all right & well-preserved methods with a complete money that I paid, as I would rather evaluate the provision it to port to another company then keeping it with Life cells, which is of no use.. You guys take us as nothing!! Life cell just eats money and commitments with ZERO service level and consumer handling! Anyone who is reading it, please don’t go with life cells. NOTE - there people don't respond and if so, they don't do what is committed/discussed. Even more annoying is when you land on their website, it shows that Consumer complaint section is under maintenance .(Attached screen shot) I am reachable at darpan.[protected]@gmail.com for any further query.
    Money refund
    In case any further information is required then do let me know. Though I have given CRN NO Date of delivery, which should suffice the purpose.

    I look for solution now!

    Thanks
    Darpan

    I have tried to register my complaint many times in the past, the page says under maintenance. The initial screenshot has taken 5 days before.. Attached one more here with current date there is no change.

    See how good they are in Remarketing. I see their ads all around since I visited their website. But for attending query their pages doesn't work!


    Look at the the Top of screenshot there is ad that ask you come visit and buy stuff and alll...

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      Hello,

      I have called customer care multiple times, to ask for the preservation certificate. I talked with the executive, 'Sheelam' multiple times. She always says, 'I raised the request', 'we will send you tomorrow' . But she never sent me soft copy and hard copy of my preservation certificate.


      Another executive, 'Kuntal Acharya', will never lift the phone.
      Center Head Lokanadh, doesn't feel responsible at all.

      These people are good for nothing.

      Don't understand whether these people have minimum courtesy about the customers or not.

      I really fed up with so called "Lifecell International".
      I am asking for the preservation certificate from may days.

      Till now i did not received it.

      I might have called customer care around 20 times.


      Guys Plz, DON'T go with LifeCell. After paying the amount they will not do the things.

      Thanks
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        I have enrolled with lifecell for the preservation of stem cells of my child in the year 2014. I have paid an amount of 24990 as enrollment fee. After few days, I have paid 25000 as my 21 years annual fee for storage. I have not received any acknowledge ment amil regarding my payment of 25000. And now I am receiving reminer mails to pay the annual fee .I have contacted the Lifecell company and they are saying that if had paid the moeny, i would have got the mail acknowledgement.As I have not received any mail, my money gone missing. Isn't the company responsible for the missing money as their agent colelcted the money from me at my home? If they are not resposible for such type of scenarios, then why the hell they send their agents to colelct the money?Do not they do backgroud check?Do not they check with the agent about the moneygone missing(as he is not with the company any more) Is it not their responsibility ?they say that as the agent is not with the company and I don't have any mail acknowledgemnent regarding the payment, I have to repay. I want to file a case against tjhis company to not let any other parent to suffer like me as 25000 is not a small amount .
        We are in receipt of the complaint posted on Consumer Complaints website. Kindly share your contact details for us to reach. In mean while if you would like to reach us, please contact us on our toll free#[protected] or write to us on [protected]@lifecell.in

        Regards
        Customer Service Team
        LifeCell International pvt Ltd
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          [Resolved]

          Hi,

          After birth of my baby in a weeks time, the urine and blood samples were collected by Lifecell representative, but about a week after that I received blood report of some other 2 months old baby at my home address, i was surprised with poor services and carelessness shown by Lifecell in my case. I as a parent, had relied on Lifecell hoping they will take proper care of sample of my new born for next 21 years, but this initial experience puts me in doubt.

          On top of that I had raised my complain to Lifecell at "[protected]@lifecellinternational.com" from email id [protected]@gmail.com on "Sat, May 4, 2013 at 11:38 AM" and they was no response to it, then I sent a reminder on "Tue, May 7, 2013 at 2:42 PM" and still there has not been any response from Lifecell Customer Care side.

          I have mentioned these details because I have seen in some cases Lifecell even questioning the identity of person raising these complains, so my CRM number is 13000xx00xxx, and Lifecell Gurgaon representative is well aware of the issue.

          Regards,
          Concerned Parents
          Aug 13, 2020
          Complaint marked as Resolved 
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            [Resolved]

            Hi,

            i am having a very bad experience with after sales service of Life cell international as after continous follow up of 4 months finally i got the certificates of cord and stem cells certificates and after five months i got the info that my son's urine sample was not processed for genetic testing which was covered under Duo plan and suppose to be executed as soon as they receive sample.

            excuse which i got is they got the sample after 48 hours but dont know how that can be possible as both urine sample and cells were collected by the same paramedic person at the same time.

            yesterday one paramedic came to my house agin for collection o[censored]rine samples but dont know agin how much time and follow up it will require to get the report of the same...

            i have lost complete faith from lifecell as for reports if we need to follow up for 4 months dont know what they will do if by chance we need to have cells in emergency though they promise 15 days shipment across the globe but dont know whether its 15 days or 15 months as if they take 4-5 months for sending reports.

            please think twice before enrolling urself with Lifecell.

            Thanks,
            Pawan

            pawan.[protected]@gmail.com
            CRM #[protected]
            Aug 13, 2020
            Complaint marked as Resolved 
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