The Courier Guy South Africa Complaints & Reviews

On 24 October I found out that our parcel was in Middelburg. So I sent
our first message to courier guy in which I
included our location link, address, manual directions even GPS on the
very first email to make sure that the driver knows where we are. I also
spoke to courier guy via telephone in which I stated we have a Google
verified business listing with a google map pin and GPS, so there should
not...

We rate this wicked company 0. We requested courier guy to pick up and deliver vacuum machine from Durban to midrand, they delivered to the office, after inspecting the machine, we decided to send it back to seller who was happy to refund us as they offer 3 months warranty. Then we dropped off the vacuum to courier guy midrand to send back to the seller. This unprofessional business damaged the equipment. After 3 days of so called checking...

A hell of a company, they claim to be delivering parcel within 3-5days yet that time passes by without receiving our parcels. I dont recommend it to anyone 😡😡😡😡...

What will you receive when you use "The Courier Guy"?

For one, a pathetic customer service. You struggle to get through to the call line, then if they eventually pick up the telephone, no one is competent enough to actually help you.

I asked to be put through to complaints, they refused and said that they will handle the situation, I am still waiting for them to call me back.

Secondly, the Pudo...

I have been using The Courier Guy for a while now (since the start of Covid) and have opened an account with them. During the month of October I sent a parcel with a number of smaller parcels inside to Langebaan. I was phoned by the Vredenburg branch to inform me that the box was dropped, and that a bottle of champagne (that was inside another box in the bigger box) broke.
Initially, I thought well mishaps do happen, if it is only...

On the 11t of March i booked and paid Courier Guy to collect a parcel from JHB and deliver to KZN, : QGB8C, The stock was collected from my supplier after payment made by me on the 11th of March. somehow they the Courier Guy misplaced one of the parcels and then it became my problem. I called 12 times and till today 18th of march NO answers. i booked an overnight parcel and paid in full for the service, I call and they say they will call...

The Courier Guy is unreliable and lazy
I couriered my items from Grahamstown to Durban, and so far, I had my items arriving late, damaged items, and a missing bag

They have poor lines of communication and excuses all way around. I would not recommend anyone to use that courier company....

Courier Guy drivers are absolutely lazy, we pay delivery for door to door service. They find it convenient to lie and leave all packages at Concierge when we are home. Today David Ramoshabaz the driver phones me to say that he will leave my package at the concierge as his car is faulty. He comes into the Estate and can access the concierge. He says to me I must just accept it as he is doing me a favor.

If I wanted to pick...

We spend between R 20 000 and R 30 000 per month at The Courier Guy. At first the service and feedback was good, but over the last 2 years it has gone rapidly backwards.

A driver delivering some of our stuff in Gauteng and was in a accedent.Needless to say the items was dammaged. We where sent photos of some of the items.On request to where the rest was, there was only ! " This is all that was recovered".

Asking...

On 15th March my parcel was send from JHB - Kuruman branch, using courier guy services, i Spoke to the agent sending it and she said she has taped the 2 courier guy plastic bags together, when it arrived at my home yesterday, the 2 parcels wasnt taped together any more, and the one bag was cut open at top and other one was also open on one side, it was big enough to take out the 1 pair of shoes, i then spoke to the customer care man in kuruman...

Every time a parcel has been sent to me via the courier guy it is not delivered because the driver says there is no one home even though i have been home the whole day waiting for the delivery. Today (27 august 2020) the driver says he was outside my house - but did not call me to say he was there - then went back to the depot. When i phoned the depot i was told my stephan (Phalaborwa depot) that he would call back in 10 minutes. 45 minutes...

We booked a parcel for collection on friday, for monday. Nobody pitched to collect so i called and received pathetic service from the johannesburg branch from the manger fanie and sisca. They are unable to find the call, which i find hard to believe i had a lengthy call with the useless lady on friday, who obviously didn't do something correct and cant find the recording and obviously is now covering up instead of apologizing, this parcel...

Talking about courier services, I had a bad experience with thecourierguy in South Africa.I have been the Courierguy for a few months now.
Right from the very beginning I vave been having problems with the courier service that the courierguy delivers.
They always arive late to collect the goods, or sometimes even the next day, with a proper explanation, When I query their poor courier service peformance, they pass the buck on...