| Address: BYJU’S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru, Karnataka, India. |
Dear Sir/Madam, I subscribed to BYJU'S services for my daughter, Aadhya Sheshakumar Goroshi, by paying Rs 56, 000 on 30th April 2022. The bill receipt is attached for your reference. I have paid the full amount. The services under this subscription were supposed to include a 10-inch workstation (with AMC provided until May 2025, as per the attached summer order), grade-wise reading material for UKG, Class I & II, and worksheets. Despite numerous calls and emails to their different centers, only the workstation and reading materials for UKG and Class I have been provided. The reading materials for Class II are still pending, and the customer care executives are unresponsive. I am frustrated with the lack of timely delivery and the difficulties in reaching BYJU'S customer support. As May is coming to an end, yhey have not provided material for Class -II. I urge you to kindly take immediate action against BYJU'S for not fulfilling their commitment and causing distress to subscribers. Additionally, they should be held accountable for the delay and compensation provided, along with interest calculated on the Rs 56, 000 for three years. I earned this money through hard work, and I did not appreciate the pressure tactics employed by BYJU'S representatives who visited my home and insisted to buy their services before my daughter and my wife. They should refrain from such emotional manipulation tactics. I look forward to a prompt resolution to this matter. Sincerely, [Aaadhys father]
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