BYJU's Complaints & Reviews

Website: byjus learn.com

We have two classes on Monday and two on Tuesday. One is math and another is Science. But for three weeks the last class on Tuesday which is a science class is meant to be start from 8:00 pm. The class has started but the tutor is absent in the class. These issue is faced by our whole batch even if we try to contact our mentor or customer care it says " Representative is not available." If these issues occur daily then how are we supposed to learn? If things like this happen then we want refund.

BYJU's customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

My child follow byju's SD card content for her studies since 6th Grade. she was very satisfied and could read and understand well the concepts she learn. Byju's package is valid for her till 12th Grade. But suddenly we are not able to activate her 10th grade SD card content and she is upset and couldn't progress well. I request the team to work on it at the earliest to get a positive response on this issue.
This is about a child future.
Hope to receive response the earliest possible time.

BYJU's customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: BYJU'S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru, Karnataka, India

I paid around 3Lakh for 300 classes for computer coding for my son in Byjus whitehat junior, now unable to access their site & i requested to give back money 2 month before but they were ignoring.

BYJU's customer support has been notified about the posted complaint.

Apr 24, 2024

Updated by Sugana87 The case number for the complaint registered on 29th feb'24 is # 04762086

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Subject: Unresolved Complaint Regarding Byju's IAS Course Order No.[protected]

I am writing to express my deep dissatisfaction with the service provided by Byju's regarding my enrollment in their IAS course. In 2022, I made a one-time payment for the course, which boasted a two-year validity period. Given that I reside in Germany, I additionally paid 30, 000 rupees for the shipment of essential study materials, including a tablet.br...

Helpful

Found this helpful?

Write a comment

Address: Bengaluru

I have enrolled the byjus course on 20th nov 2023, with in the trail period of 14 days itself i raised mail for cancel the course, from that to till now there's no response from the byjus. I call so many time to the customer service, they were telling, our cancellation representative will connect with you within 72 hours. But still there no response from them also. Please the cancel the byjus course immediately.

BYJU's customer support has been notified about the posted complaint.

View replies

S

saro t

from Pondicherry, Puducherry

May 16, 2024

Hi,
Still the course is not cancelled yet.
Here I attached the Byju's order id
Kindly cancel the course as soon as possible
[protected]

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: BYJU’S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru, Karnataka, India.

I registered my child in the JEE 12th syllabus but I cancelled this course on 18th Dec'23 and I didn't get my refund (Rs. 88000/-). I sent several emails or called support and cancellation team but I didn't get a positive result in the last four months. as per company policy 100% refund when we cancelled with in 15 days. I cancelled after two days.

Jun 12, 2024

Complaint marked as Resolved

My complaints didn't resolve till date. I call and mail continue. Company continue scam with middle class and poor people. Govt not taken any action against to byju's.

BYJU's customer support has been notified about the posted complaint.

Apr 19, 2024

Updated by manojbegun Not refunding my money as per commitment made as well not cancelled my Credit card EMI*

On 18 Dec 2023, emailed to BYJUs cancellation email id and support email id, on 3rd Jan 2024 they told that cancellation processed of 12 JEE Course online classes online package for my child.
We have made payment of Rs. 88 000/- in advance on 16 December 2023. Representative assured us that if you you are not happy with BYJUs, you can cancell order within 15 days. will get back 100% refund.
As we had not received any learning kit and not happy with BYJUs, we have raised cancellation request from 18 Dec 2023 through emails and also by calling at their customer care.
Today 19 April 2024, till date i have not received my refund. Almost daily i am giving emails and daily calling on their customer service, i am not receiving proper response from BYJUs. Their customer care telling that "you will get call from cancellation team within 72 hours "

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 9/683 BEHIND JWALA HOSPITAL, INDIRA NAGAR, LUCKNOW-226016

I have raised for refund for my kids but since feb-2024 no refund credited in my bank account even than your customer service is not pick up the phone and if they picked the phone they gave execuses like your refund credited, we will forward your complaint to concerned dept.
I can't understand that this type of nation company making excuses/fool for refund after lots of confirmation and other since 20-dec-2023.

+1 photos

BYJU's customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I am writing to express my extreme dissatisfaction with my recent experience with BYJU'S. On 21 feb 2024, I purchased a course from your company after being assured by your counselor, Siddhant Singh, that the program included live classes. However, after completing the payment, I discovered that the course only offered recorded lectures.

This misrepresentation is unacceptable. I specifically chose BYJU'S based on the promise of live interaction.
Furthermore, I received a damaged tablet with my order. Additionally, it has been 56 days since I purchased the course, and I have yet to receive the promised study materials.

I have attempted to contact my counselor, Siddhant Singh, but my calls have not been returned.He also blocked my number.
Counsellor Contact no.:
Yaseen kacchi[protected]
Siddhant Singh:[protected]
order id: DO-[protected]

BYJU's customer support has been notified about the posted complaint.

Helpful

3 other people found this review helpful

3 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore

We purchased Byju'a premium app / learning app for our child which is valid from Grade 6 to Grade 12 and is paid fully. Every year, the SD card has to be activated through customer service. Currently, we couldnot activate our child 10th Grade SD card and this hurdles her learning. We want Byju's to respond immediately and take this as urgent matter and sort it out.

BYJU's customer support has been notified about the posted complaint.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Goa

The study material is not send for last two years as proposed during the purchase of the product. I had paid 1 lakhs rupees and the product provided was study material containing books, tab and other creative material from std I to Std IV. But i have not recieved from Standard II and Std III.

I have logged the complaint with byju's but there is no response yet.

Please check.

BYJU's customer support has been notified about the posted complaint.

Apr 12, 2024

Updated by Briju02 No responce from byjus

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: BYJU'S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru, Karnataka, India.

Website: Aakash Byju's Aakash Byju's learn.aakashdigital.com

Hello sir/mam I am a student of byjus, I bought a course for neet2025 in 2023, my batch is pcb neet 11th and 12th, my batch no is 3312. When I took admission in BYJU's my admission counselor Mr. Akshay Gaur told me that he will provide you the physical book but after waiting for 1 year I still did not get it and all the counselors say the physical book is out of stock. Many students in my batch got their physical book but I did not get it then I thought of canceling my batch I told the mentor but he said it is not possible so I request you to Please cancel my premium and refund me, I know I am late But your consultant support told me, wait, wait, now you will receive your modules this month, but I did not get it, so I request you to please cancel my premium and refund me

BYJU's customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Name of student- Ashita Shukla
Registered email- [protected]@gmail.com
Registered number- [protected]
I enrolled my daughter Ashita Shukla on 26/01/24 on Aakash Byju's Neet 11th and 12th with an expectation of getting online classes, modules and other assets. It's been more than 2 months, but I haven't received the modules. I have emailed the authorities several times, but I never got any positive satisfactory results.br...

+2 photos

Helpful

Found this helpful?

Write a comment

My Son was studying Byju's for last five years. He completed his CBSE 10 Board exams past 3 weeks. His course is K 6-12.He doesn't have 11&12 CBSE SD CARD. I tried to contact the Byju's mentor via help line number [protected].But heard only the recorded voice message the number doesn't exist. Past two I mailed again and again but I didn't get the solution. What should I do for this. Please concern this and solve my problem. Send me the 11&12 CBSE SYLLABUS SD CARD & arrange me a call back segment.

BYJU's customer support has been notified about the posted complaint.

Mar 30, 2024

Updated by Marshalin Name: MARSHALIN CYRIL S
Course: K 6-12 Tablet learning
Registered mobile number:[protected]
Registered mail id: [protected]@yahoo.com
Board: CBSE
Class: 10th completed

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

My son completed his CBSE 10 Board exams 3 weeks before. He was studying Byju's for last 5years.His course is K 6-12.He doesn't have 11&12 CBSE syllabus SD card. I was trying to contact mentor for last two weeks. The number [protected] which I called, I heard only the voice message the number doesn't exist. I mailed again and again, but I didn't get proper response. Please concern this and solve my problem. How do I contact the mentor or any other executives. Orelse please send me the SD card.
Name : MARSHALIN CYRIL S
NO : [protected]
Course : K6-12 Tablet learning

BYJU's customer support has been notified about the posted complaint.

Mar 30, 2024

Updated by Marshalin I want immediate solution

Mar 30, 2024

Updated by Marshalin Nobody call me

Apr 02, 2024

Updated by Marshalin I didn't receive any call from byjus related to my complaint

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: BYJU’S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta MainRoad, Bengaluru

Sir/Madam

I have enrolled for JEE 11+12 course in your institute. with details as below.

Student Name : Abhishek
Mobile Number : [protected]
Father Name : Ananda Krishna Muddebihal

In continuation with the above subject we would like to inform that we are not satisfied with the education of Byjus particularly My son Abhishek A Muddebihal. as because we have joined for both 11+12...

+2 photos

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: East Godavari, AndhraPradesh

We paid the money for 6th class to 10 th class.we faced pin valid problem. Plese update the 10th class course. All byjus phone numbers ate invalid. Nobody respond on it.

+1 photos

BYJU's customer support has been notified about the posted complaint.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Above Trends,Byjus tution centre,Indra nagar,nashik ,Maharashtra

Dear Sir/Mam,

I hope this email finds you well. I am writing to inquire about the process for requesting a refund and canceling my subscription to the BYJU'S coaching classes.

Due to personal reasons, I have been unable to attend the classes for the past month and foresee that I will not be able to resume attendance in the near future. Therefore, I would like to request a refund for the remaining duration of my subscription and to formally discontinue the Automatic Monthly Installment (AMI) payments.

Could you please provide me with the necessary information and steps to initiate this process? I appreciate your prompt attention to this matter and would like to ensure that any further charges are halted as soon as possible.

Thank you for your understanding and cooperation. I look forward to your response.

Sincerely,
[Devendra mishra]
[[protected], [protected]@gmail.com]

BYJU's customer support has been notified about the posted complaint.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: trimuhani anand nagar

On[protected], Saksham (Client No. [protected]) was provided counseling by Prince Arora (Counselor no.[protected], represented by Sachin Gupta (Registered no. in the company -- [protected]).

I had taken a membership from Byjus and was told that I have a 14-day trial period. However, since my child has been shortlisted in Navodaya Vidyalaya, I wish to cancel my membership. Unfortunately, I am unable to connect with their customer support team over the phone.

BYJU's customer support has been notified about the posted complaint.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: A 503, Neelkanth Retreat, Vasna, Ahmedabad.

I have purchased Byju's subscription by paid Rs 54000, but I want to disconnect their services within 15 days. As per policy they have to refund me full amount. After so much calls and email, they email me and mention that they transferred Rs. 25105 and given the CMS id: CMS[protected] on 18th Dec 2023. Still, I didn't received money, and they also didn't reply on this.

My order id is: SO-[protected]
Student Name...

+2 photos

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

I take 11th + 12th jee course from byjus but as per 15 days cancellation and refund i want cancel this but after many calls and mail it can't cancel please help me

BYJU's Complaints & Reviews

File a complaint to BYJU's

BYJU's reviews & complaints page 3

Issues regarding live classes

Post your Comment

could not contact byju's customer support to activate the purchased product

Post your Comment

paid 300 classes for computer coding - now not returning money

Post your Comment

unresolved complaint regarding byju's ias course order no. 102016073

Cancel the byjus course

Post your Comment

12th jee course online

Post your Comment

fee not refunded since dec-2023

Post your Comment

Cancel the course with refund

Post your Comment

Could Not contact Byju's customer support to activate the purchased product

Post your Comment

Study material not send after completing the payment

Post your Comment

Cancellation and refund me

Post your Comment

regarding non-delivery of promised modules

11&12 SD card

Post your Comment

11&12 SD card

Post your Comment

Request for cancellation and refund proceed

Pin validation problem on byjus

Post your Comment

Inquiry Regarding Refund and Cancellation of BYJU'S Coaching Classes

Post your Comment

Cancellation

Post your Comment

Refund Complaint

Cancellation and refund

Post your Comment

BYJU's Complaints & Reviews

File a complaint to BYJU's

BYJU's reviews & complaints page 3

Issues regarding live classes

Post your Comment

could not contact byju's customer support to activate the purchased product

Post your Comment

paid 300 classes for computer coding - now not returning money

Post your Comment

unresolved complaint regarding byju's ias course order no. 102016073

Cancel the byjus course

Post your Comment

12th jee course online

Post your Comment

fee not refunded since dec-2023

Post your Comment

Cancel the course with refund

Post your Comment

Could Not contact Byju's customer support to activate the purchased product

Post your Comment

Study material not send after completing the payment

Post your Comment

Cancellation and refund me

Post your Comment

regarding non-delivery of promised modules

11&12 SD card

Post your Comment

11&12 SD card

Post your Comment

Request for cancellation and refund proceed

Pin validation problem on byjus

Post your Comment

Inquiry Regarding Refund and Cancellation of BYJU'S Coaching Classes

Post your Comment

Cancellation

Post your Comment

Refund Complaint

Cancellation and refund

Post your Comment

Related businesses