BYJU's Customer Care

My ticket no is 16090880. I am Akanksha Raikwar, I purchased a Byjus IAS course on 15th January and got it delivered on 25th of January but due to some reason I couldn't continue with it so I applied for the cancellation under 15 days of receiving my order, today it's been 45 days and no one came for the order pickup and no Cancellation is done, my 5000 rs isn't refunded and now my emi also got deducted of rs 4336. I expect transperancy and justice from such a big company like Byjus . I am so disappointed with the service. I request you to refund my total amount and cancel my subscription asap.

I purchased byjus ias kit on jan 2021 but now i need to return because i cant able to understand the content only polity is usefull for me other than that nothing helps me. For the 1st 15days they told me to study polity iam ok with polity so i havent claimed for return but now when i used to go for other subjects nothing is so easy for me understand.. I need to return the product

I have requested for hard copy of work book for JEE since more than one month, even after frequently request raised but no one taking care of it. even not replying to my call and cut from their side. I think, I m being cheated. Don't buy Byjus

1. Had subscribed for Byju's
2. Refused to continue within a week of receipt of tab and study material
3. Thereafter, it has been nearly two months of regularly contacting Byju's but they have not budjed an inch
4. Utter failure of Byju's

I have taken tablet program from BYJUS and paid registration fees as Rs.5000/-, i l clearly told Byjus that this program is on trial basis, if i don't like it, will cancel it, they also agreed for 15 days trail, the Tablet was sent to us on 12th Feb 2021 within Five to Six days i understood this is not worth it, so i decided to cancel, i have called and informed Byjus about cancelation, sent a mail on 22nd Feb for cancelation, three or four persons called up, i told them why iam canceling, then their sr. Manger called and told that cancelation process will be processed after that, no one picks up the call, no call back, no reply for mail, now NACH mandate is due and i want to cancel for that as well, but there is no response from them

BYJUs advertised as one-one interactive mentors will support the children.
I think many of them cheated by this lucrative words children will get support from dedicated mentor.
I was cheated the mentor who was dedicated to me is irresponsible not conducted any session with my child upto date.
I feel now Rs 60, 000 is wastely dumped into BYJUs garbage.

BYJUs assigned a mentor is not replying to any of my email.

I have bought the Byjus tab learning for my child with a assurance from Byjus that the ywill appoint mentor and the mentor will keep in touch with my child .
But after the cancellation period is over they stopped the mentor service and hardly council with the student.

I also complained about their poor service on their portal but of no use.
They assured me for the progress of my child .

byjus cheating people by making false promises and then not responding to their calls.

MY COMPLAINT IS REGARDING THE FALSE PROMISE MADE BY THIS COMPANY.