Byju's — EMI Cancellation and Refund the payment

Byju's — EMI Cancellation and Refund the payment

A Aakshathaa Jul 15, 2022 Jul 22, 2022 This thread was updated on Jul 22, 2022

I had taken byjus course for my daughter from 1st July 2022 she attended only 3-4 days classes due to pathetic customer service and communication service I not willing to continue their course as I purchase this course for 32, 000/ with the 5, 000/ as advance payment, I dont want waste my money so as per there policy I called them to cancel the course 0n 7th and mailed also on 8th July I.e within 15days of kit received., as I got ghe kit on 4th if July.. The problem us they are not ready to contact me over the phone and even no proper reply to the email, which iam sending alas o every day I am calling continuously 1 - 2times da ly from past one week, and getting only one auto reply from call centre person that our senior manager will call.. But which is never happening. Even after telling them that Senir manager called my oa week back and I T old her to cancel kindly help me cancel the emi payment which is staring from August 2022 and refund my advance payment of rs 5000/- Was this information helpful? No (0) Yes (0)
BYJU's customer support has been notified about the posted complaint.
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Shahana ismail

from Aluva, Kerala

Jul 22, 2022

I purchased byjus IAS tablet course product 3 months before and they promised me to provide mentorship program according to my requirements.But till today there is no response from their side.I was asking for malayali mentor from last 2 weeks bt the coordinator Ishara was not responding.Then I put a request for cancellation of course, they called me and said there is no option for cancellation because its been 3 months.I had to give my details each time I call to coustomer care and they all have different answers for my course cancellation request, some say it is possible to cancel and they will put on a request for that, some says that I am not even their coustomer, they can't find my details in the system.Its been a 7, 8 days. In beginning coordinator told me that you can drop the course if you are not satisfied with it, but now they are not cancelling it.I am not satisfied with their service and not able to pay 8417 rupees per month.But they told me the amount is already prepaid and I have to pay this amount every month.I don't want to deduct any amount from my account from next month onwards.So I am cancelling the course and i request to refund my money ASAP.
Worst experience from Byjus