Byju's — Escalation on my amount deduction | |||
Dear all I want to return my order. I want to cancel it Below points show not to go with byju app As they are fraud and got hidden charges My emi should be deducted on 7of every month 1-On June 2020 my amount have not got deducted as they put my name on morotorium without asking me and said there is interest charges on this and then again forced me to pay on 26th of June 2-Again after 10days byju asked me to pay loan emi on 7 July as because they delayed my earlier payment 3- I requested finance team it's only difference of 10days give me extension till 26th of July but they said please make it before 10 4- today 7july 2020 account does not got sufficient balance so it got bounce as I was intention that I can pay till 10th 5- they charged me with 500rs auto got debited because they fine me penalty of 500rs my cibil got low I have sent several email marking byju support and press byju I have not got any reply from past 2month I suggest to take action as still want to cancel my order asap. Was this information helpful? | |||
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BYJU's customer support has been notified about the posted complaint. | |||
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2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road, Bengaluru, Karnataka, India - 560029
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09:20 (5 hours ago)
to support, cancellations
Hi Shivani,
As per the conversation, I am looking for the cancellation of pending EMI's as it is not helpful to us anymore. Manaswi is not even attending the classes from April month and no one informed us about this as well. The sessions are completely different from her curriculum. There is no advantage of having classes. In fact we see our kids are going negative with all those sessions as she is not able to relate it.
We cannot burn our hard earned money like this. This is ridiculous to get such a response from your team that cancellation cannot be done. Is it really an education industry?. We cannot commit crimes or beg around to pay byju's fees. This is pure mis-selling of your services and product to us unnecessarily. It was even told to us that we can cancel the EMI's at any time and even seek a refund if it doesn't go with our expectation. The person who sold us the scheme is not even picking up or responding to our calls[protected]. I have never seen any education industry make payment mandatory if a student doesn't want to continue with it. If you forcefully want us to pay for the EMI's thent that is not going to happen, I am looking to get some help from you and not to create any unnecessary troubles to both o[censored]s. Please help to get this matter solved amicably.
My kids' education has already impacted post joining your classes and I just simply want to cancel the subscription and pending EMI's.