Byju's — inappropriate product (loan) and threatening and harassing calls/sms for the loan a/c no: sl2430349 for byjus order no:[protected]

Dear sir/madam,

An interest free loan was sanctioned by a byju's employee (Mr. Vishnu khanna, sr. Academic counsellor, byju’s) for the byju's order no:[protected]On-spot enrolment at my house) and the respective iifl loan a/c no is sl2430349. I signed a blank nach mandate (Only one form) form for the emi of rs. 3375.00 for 12 months to iifl.

The umrn sbin[protected] for rs 40, 500.00 issued to iifl was cancelled on 22nd june’ 2019 due to drawer sign differ. I am not asked by any iifl/byju’s employee to sign any other mandate to resubmit the mandate to npci for auto debit of emi. I paid the first emi through payment link sent to me by personal mobile numbers of mr. Om kar mitra, accounts manager, iifl.

My signature might be forged for nach mandate and the following two mandates have been issued to npci without informing me (Violating the rbi guidelines):

Mandate with umrn sbin[protected] for rs 40500.00 issued to india infoline finanace ltd was created on 13th sept. 2019.
Mandate with umrn sbin[protected] for rs 40500.00 issued to india infoline finanance ltd was created on 18th sept., 2019

I have sent emails to iifl and to byju’s about the misuse (?) of my documents (Like signature) and registration of the above-mentioned mandates without taking my signature and without my consent.

I had to send request to the destination bank to reject those mandates (Being registered by using forged signatures of mine) and accordingly my bank processed and rejected those mandates (Umrn sbin[protected] and umrn sbin[protected]) on 24th september' 2019.

Many persons of suspicious identities even with some personal mobile numbers contacted me and send me emails to make the payment of the loan emi by payment links. For examples, abhinaba ghosh, accounts manager, iifl (As per my information, he is business development associate, buju's, think & learn pvt. Ltd.) talked to me and send me one email attaching the forged mandate to inform me that mandate has been sent to npci for registration. Another example is md. Adeeb damda, accounts manager, iifl (As per my information he is operations associate, byju’s, think & learn pvt. Ltd.) sent many messages to make payment by links. There are many other evidences of suspicious calls, smss, whatsapp messages and emails (From byju's domain). I have been receiving smss from many sms sending codes of buju’s (Like byjugs, byjus, finbjs, plutus, byjusc, arsccsa, cprpas) asking me to make payment. Few of these sms sender codes are highly suspicious. I have even got the message like “… we have initiated legal recovery proceedings for the loan amount. Demand letter has been sent to you address….” whereas i have been repaying the emis regularly and the same has been intimated to [protected]@byjus.com, [protected]@byjus.com, vishnu. [protected]@byjus.com, mohit. [protected]@byjus.com, narendra. [protected]@byjus.com, tripti. [protected]@byjus.com, [protected]@byjus.com, abhinaba. [protected]@byjus.com, and also to iifl customer care. Some of these email ids of byju’s are of accounts manager, iifl. Iifl employees are allowed to use the byju’s email domain to communicate with the loan customers of iifl.in such a work environment, the status of my iifl loan account should be immediately updated in the byju’s sms sending system to avoid the unnecessary messages to customer like me.

I have informed iifl as well as byju's regarding all these incidences and issues. But i have not received any satisfactory reply. I have been making the repayment of loan emi by using the payment portal of iifl website where in my controversial loan is registered without any intimation to me.

I was surprised to know that the loan sanctioned to me is sme loan but, i am not entitled to get an sme loan.in the cibil record the loan is reported as personal loan but, as per iifl terms and condition, i do not qualify to get any personal loan from iifl. This is illegal, unethical and injustice so far as suitability of a product or service is concerned (Loan initiated by academic counsellor, byju’s). The loan issued is inappropriate and protection of the need of the consumer is not taken care of. The persons who contacted me pretending to be iifl employee did not share any particulars and status of my loan. That is why presently i am not receiving any calls from unknown numbers.


In light of the above-mentioned points, i would like to inform you that there are many irregularities in the loan sanctioned to me. There are violations of the fundamental rules, regulations and rights of customer which is causing continuous and intense mental and emotional harassment to me and my family. Moreover, there might be some cyber crime attempt by some people from byju's as well as iifl by misusing the documents and signature that i submitted to the byju's employee 9mr. Vishnu khanna) at the time of on-spot enrolment of the byju's product and iifl loan processing. I was continuously pressurized to make manual payment of loan emi preferably by payment link. Many activities and evidences indicate that there is concerted effort by a group of people to put unnecessary pressure on the customer to make payments by payment links. I have been refusing to make payment by link as i found many of the loan recovery agents (Byju’s or iifl not sure) to be suspicious because their words and opinion were not consistent and logically correct about the issues of mandates and also about their real identities.

I therefore, request you to look into the matter with reference to all the issues i have mentioned above and modify/rectify the loan sanctioned to me and take actions against all those people, smss, whatsapp messages and emails that i have mentioned. I also request you to make all future communications through email only from proper email id.

Thanking you with anticipation,

Sincerely yours,

Ramen kumar bharali
Byjus order no:
Loan a/c no: sl2430349
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BYJU's customer support has been notified about the posted complaint.
Nov 18, 2019
Updated by MrityunB
Some of the screenshot images are uploaded. All SMSs, WhatsApp messages, emails and call record are available for submission if required.

Dec 08, 2019
Updated by MrityunB
Complaint not yet resolved.
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