| Address: 406 AMAR NAGAR C GALI NO 5 |
Dear Byju’s Support Team,
I am writing to formally raise a serious complaint regarding my IAS online classes subscription with Byju’s. My details are as follows:
Name: Neeraj Prakash Verma
Registered Mobile No.: [protected]
Subscription Details: Byju’s IAS Online Subscription (2-Year Plan)
Enrollment Date: February 2024
Total Fee: ₹45, 000
Payment Details: ₹10, 000 paid upfront; remaining amount converted into 12-month EMI of ₹3, 000 per month
At the time of subscription, I was assured that study materials would be delivered to my correspondence address within 15 days. However, I never received the books. Furthermore, from June 2024 onwards, the online classes were abruptly discontinued without any prior notice. Despite this, EMIs continued to be deducted from my account until August 2024.
Due to this unexpected disruption, I was unable to properly prepare for the Rajasthan PCS exam in October 2024, which severely impacted my career prospects. It has now been almost a year, and despite multiple follow-ups, I have not received any refund, nor have I been provided any updates regarding the resumption of classes.
This situation has caused me significant financial loss, mental distress, and career damage, for which I hold Byju’s accountable. As a result, I am now proceeding with legal action against Byju’s for mental, physical, and financial harassment. I demand a complete refund of my payment within 7 days of this email, failing which I will be forced to escalate the matter legally.
Additionally, consider this email as a formal legal notice, and be prepared to respond accordingly in court.
Awaiting your immediate response.
Sincerely,
Neeraj Prakash Verma
Mobile: [protected], [protected]
Loan account - [protected]
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