Byju's — More than 1 year no response from byju's classes or any representative

Address: H NO 57 ST NO 2 JASSIAN ROAD,SURINDER PARK HAIBOWAL KALAN,

My daughter joined Byju's team in the month Feb 2024 and this time your representative was saying to fix schedules for 4 or 5 classes every week and also weekly tests on every Sunday without any excuse. But I have seen no single weekly test taken by your team till date, and no positive response with online classes, even hardly 3 classes managed by byjus without any teacher.
Please suggest us positively.
and please guide me through the process for exit with Byju's and the refund amount is the same.