Byju's — Refund request for unfulfilled byjus course

Address: Benagluru, Karnataka

I had enrolled my child, Master Aradhya, in Byju’s 2-Year Foundation + JEE (11 & 12 Standard) online live classes. The full course fee of Rs. 137, 775 was paid on 24th July 2023. However, since last year, the online classes have stopped without any updates. Despite multiple attempts to contact their customer support, I have received no response or resolution. We find this highly unprofessional and unacceptable. Since the services promised have not been delivered, we request a full refund of the amount paid at the earliest.