Byju's — unresolved complaint regarding byju's ias course order no.[protected]

Subject: Unresolved Complaint Regarding Byju's IAS Course Order No.[protected]

I am writing to express my deep dissatisfaction with the service provided by Byju's regarding my enrollment in their IAS course. In 2022, I made a one-time payment for the course, which boasted a two-year validity period. Given that I reside in Germany, I additionally paid 30, 000 rupees for the shipment of essential study materials, including a tablet.

Despite my earnest efforts to communicate with Byju's customer care team, I have been met with indifference and a blatant lack of accountability. Despite multiple attempts, including phone calls, emails(Request number:[protected], and complaints, my concerns regarding the non-arrival of the study materials have gone unanswered. Promised callbacks within 24 hours have consistently failed to materialize.
As a result of this ongoing delay and lack of communication, the two-year validity period of my registered course has now expired. Consequently, I find myself in the frustrating predicament of being unable to access the study materials I paid for within the allotted timeframe.

This situation has not only caused me significant financial strain, with the extra cost incurred for international shipping, but it has also deprived me of the opportunity to engage with the course content effectively and make the most of the educational resources I invested in.
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