Cab Bazar — fake commitment and refuse to refund

Address:	Gurgaon, Haryana, 122015
Website:	cabbazar.com

We are travel agent with company name Leisure Yatra Tour & travel Pvt ltd, we were searching for a cab for one of our guest from saharanpur to manali and we found good cost and deal at cab bazar on their website, we spoken with them on call and paid the minimum amount which they asked for 1962 INR and we received the email for them with booking id 1272, we called again for the driver and cab number they said you will get it by tomorrow, we got relaxed an waited till next day, once we did not get the details till 12 am, we called again and they asked to wait till 3pm, we called again at 3pm and they one of the person told me the there is an issue of availability and we are trying to arrange the same wait for next 20min, i told them that we are taking follow up since yesterday and we did not receive any call from your end till now, only we are taking followups, still again we waited for 20 min, and then we received an email from them that we have initiated the refund and you will get it in next 7 days, we called again and they said cab was not available that is why we initiated the refund, my question was that how they can refuse for the service at the last moment and can initiated the refund without asking us, when we asked for the instant refund they said do you want money or not, if not then tell me i will stop that payment and disconnected the call. again we had to book cab @5000 more.