Cadbury — bad odour and smell of product

Well i just bought this dairy milk silk oreo (Red velvet). As i opened it it’s smell was so disgusting and still i thought its something else not the chocolate but as it tasted it also have a bad bad flavour and it was not the first time this happened to me few days before too with dairy milk caramel. It was such a waste of money and i seek justification for this as soon as possible.
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Hi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

Thank you,
Consumer Service Cell,
Mondelez India Foods Private Limited
(formerly Cadbury India Ltd)
Not in good condition look like some type of eggs in chocolate. What kind of quality shame on you dairy milk.

DAIRY MILK SILK OREO( RED VELVET)
It smells real disgusting! After a long time of craving for this red velvet chocolate.. When I finally opened my first pack of oreo red velvet, I got quite shocked by the odour... I checked the date of manufacture and it was fine... IT SMELLS LIKE ROTTEN CREAM OR BAD OLD MILK. Taste is not as bad as the smell... But a slight hint of some unexpected taste can be felt for sure. But I definitely cannot bear the smell.
Mondelez India Foods / Cadbury India Customer Care's response, Jan 7, 2020
Verified Support
Hi Aakangsha,

The new Cadbury Red Velvet Oreo Silk has been very well accepted by both consumers and trade. Before launching any new product or flavour it is blind tested with consumers and only after it is approved on all parameters that a product is launched. However we have noted your comments and would request you to share your contact details at [email protected] to address your concern. We trust you enjoy other delicious products offered by Cadbury. Assuring you of the best attention at all times.
I was really really disappointed by dairy milk silk oreo (red velvet)
I was very excited to eat that but when I opened it give me very bad smell so i checked manufacture date and it was right.
And start to eat found eat was not bad but after having 3 piece I felt the smell in my mouth..
Again next day I open it same smell 1 piece...
And after that I piece I was not feeling well whole day so I check out net and see many people are having the problem with this red velvet.
So much disappoint and really shocked this is so disheartening...
Mondelez India Foods / Cadbury India Customer Care's response, Mar 19, 2020
Verified Support
Hi Mansi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [email protected] with your contact and purchase details.

Thank you, Consumer Service Cell,
Mondelez India Foods Private Limited
(formerly Cadbury India Ltd)
DAIRY MILK SILK OREO( RED VELVET)
It smells real disgusting!When I opened my first pack of oreo red velvet, I got quite shocked by the odour... I checked the date of manufacture and it was fine... IT SMELLS LIKE ROTTEN CREAM OR BAD OLD MILK. Taste is not as bad as the smell... But a slight hint of some unexpected taste can be felt for sure. But I definitely cannot bear the smell.
Dairy milk silk Oreo red velvet smells very bad.as soon as I opened the pack checked the date but it was fresh pack .Even though we disposed it because we felt its rotten or something
Really bad smell and taste from Cadbury Red velvet choc...3 times I bought it all 3 times it smlled horrible..like so rotten .disgusting!!! My money is wasted, need explanation from u
I bought this red velvet oreo silk chocolate and it smells so bad. It has a smell of rotten dairy product. Use by date is 14/12/2022.

I think I had this chocolate before and that time too it smelled like this. Is this some kind of joke from Cadbury?

To say this is disgusting is the understatement of the century. The excitement of opening this chocolate delicacy that I stole, undetected, from my departed sibling, metamorphosised into pure disgust and vomiting. After only it hit my month, I detected the foul smell. It has permanently damaged my olfactory ability. With a stunned nose, I was too far into spitting it out. It had entered my body. My taste buds were in a hightened state of agony and disgust. I vomited right on the spot. Never have I ever tasted something this bad. This has permanently ruined my life.
I had Bad smell and bad taste with dairy milk silk. Smell is really pungent.. I bought another silk from the same vendor and had same problem

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