Cafe Coffee Day — 4 Months Delay in security deposit refund

oziasm

Address:

Kailas Business Park, Vikhroli West

Hi Team,

I have returned the rental coffee machine to CCD authorized distributor "Prime Enterprises" with complete accessories in Nov (10/11/2020) month since we the staff was working from home.

Coffee day is suppose to refund the security deposit of Rs.25000/-, am continuously following up with concern sales in-charge regularly but nothing happened till now

It's been six months now, Coffee day team is just giving excuses every time with unacceptable reasons. I have waited enough & decided to raise this issue in this forum.

I have attached my latest email sent to CCD sales team, refund confirmation letter issued by the CCD person & machine inward receipt from the Agency.

Please review all the above provided information & do the needful

I would request for security deposit refund from the Company.

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Cafe Coffee Day customer support has been notified about the posted complaint.

Feb 12, 2021

Updated by oziasm I have been contacting Mr. Avinash from November but he keep giving stupid reasons for the delay. I got contact details of Mr. Ashitosh but even he doesn't have any clue about the delay.

It feels so stupid to keep calling this guys and they don't even answer and when they answer, it's always "Let me check and get back to you".

I don't recommend Cafe day machines to any businesses! Their service is pathetic.