Cafe Coffee Day Complaints & Reviews

Dear Customer Care Team,

I hope this message finds you well.

I am writing to share my concern regarding the experience I have been facing at your outlets. I have been a regular customer of Cafe Coffee Day for over 10 years, and it has always been one of my preferred places to relax and work. However, recently, I have been feeling quite disappointed with the way customers are being treated.

I would...

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I visited the Wakad CCD on 2nd Dec 2025 and ordered a Hazelnut cappuccino and 2 more items.

I wanted the bill since it was an official travel, but when I asked for the same, the staff said their printer is not working....

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Dear CCD Team,

This is a notice regarding the outstanding security deposit of INR 25, 000, paid in 2021 for the coffee vending machine. The machine was returned in April 2025, and as of today, we have still not received our refund.

Despite repeated attempts to resolve this amicably, we have been met with persistent delays, unanswered calls, and a lack of clear communication. This is an unacceptable breach of...

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Address: delhi

Very unprofessional company, Their employees don't reply, ignore my mail, messages and calls. I have surrendered my machine, MACHINE NUMBER = CLST20941 on 06/04/2022, My security deposit of Rs 25, 000/- is pending since then.
They provide different different numbers, some of them have left the company and others dont pick up calls.
I am fed up of this company, dont ever think of taking machine from them. Its a total waste of...

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Address: Msk towers himayatnagar hyderabad

Inspite of several repairs in the CCD wake up machine it's still not working
I want a replacement of machine or my money back The machine has already been repaired thrice
Machine name: Orion Wakeup
Issue in machine: Water leakage from the jar coffee not coming out of the machine
Machine Warranty: In warranty
Serial number of Orion: OR18120656
Machine Color: Red
I need replacement no more...

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Address: Gurgaon

We took CCD's coffee machine on rent for a year. At the time of signing contract, CCD took 25000/- security deposit.

Because of of their machine's bad performance, delay in fixing the machine, poor maintenance services, we cancelled the deal.

After returning the machine in March end 2022, We are now waiting for them to refund our security deposit. We are sitting on June and they still haven't. We were told within...

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Dear Sir/Madam,

I placed an order from CCD, Malleswaram, Bangalore this afternoon through Amazon Food app. Order reference: D[protected].

I received an expired Mango Maniac Shot and unfortunately, I noticed the dates only after consuming the product. The date of manufacture is: 05/03/2021 (since the product was manufactured in Uttarakhand, India, I read it following the standard convention, 5th March,...

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Address: Model Village, Maruti Suzuki Arena Dealer

Since its been only one month running for installation now machine not working properly only green tea can be prepare cant serve coffee....

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Address: nungambakkam, chennai

Dear Team,

We had raised a request to pull out a coffee vending machine in June 2020 but the company took almost 3 months to execute this request. Meantime we have been forced to pay the rent for the Vending Machine of about Rs.7, 500/- to M/s Nilavan Enterprise, the distributor for Cafe Coffee day.

As I had returned the vending machine, i requested for a refund of our deposit Rs.25, 000/- from cafe coffeeday....

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We are a cafe and we had hired the coffee machine from cafe coffee day considering this might enhance our business and attract more customer. However this did not materialize and keeping the coffee machine was getting unaffordable. So we returned the machine and requested the refund. The machine was collected in march 2020 and we are in september now and still the deposit has not been refunded. Dozens of emails and phone calls have fallen...

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Hello,

Our company "claim accurate medical billing india pvt ltd" situated then in anna nagar chennai at the time of buying vending machine in october 2018 had deposited rs 25, 700 as refundable deposit. When lockdown was imposed during april 2020, the vending machine was returned and the refund was requested. But unfortunately the refund amount is not received till date. They initially said they don't have record of the payment...

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Address: Pune, Maharashtra, 411017

I went to ccd outlet in pimple saudagar area of pune on[protected] and ordered below things:
- large cappuccino (Plain)
- regular cappuccino (Vanilla)

What i was served:
- large cappuccino (Vanilla)
- regular cappuccino (Plain)

Addition to that, i did not receive the bill as well. Even after i was served my order, staff did not provide me the bill. I was waiting for them to hand me...

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Address: 110001

Website: ccd

I m a regular customer of CCD . I m working in gurgaon and use to board my cab from mg metro. I went to CCD of mg metro station and got worst experience. I had placed the order of a cold coffee(devil) BT got so many pieces of plastics in that coffee. There was 7-8 small pieces of plastic. Honestly I will never go CCD again. You can see the photo given below. There is a few pieces which I got while drinking the coffee. I was getting the piece...

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Address: 412208

Website: www.cafecoffeeday.com/business/coffee-vending-machine

We have two cafe coffee day vending machines placed at our office premises and i pay 3600/- per month per machine as a maintenance charge (Total : 7200/-) plus 6000/- minimum guarantee billing per machine (Total 12, 000/- for two machines). The machines have lots of issues. Every week they broke down because of service issue. Even after raising verbal/ on call as well as written complaints by email, no one from ccd bothers to pay attention....

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Address: Chandigarh, Chandigarh

Dear sir /mam two year have been completed still i did not get my experience later, now iam totally tired and dis sestisfied because 100 time maximum i did mail about this matter.but no body take action about it .mr parhlad and HR department of chandigarh is tha main cause .thease are so care less person due to them iam facing that kind of problem .these person so egostic person .even today iam aslo met with HR departmenyt chandigarh MR ABISHEK...

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Address: Bangalore, Karnataka

This complaint is regarding SMOKING being allowed in Cafe Coffee Day outlets. I did complain to the staff but they washed their hands off saying, ' Sorry sir, we have put up the the board but we cant tell the customer to Go out if they dont stop smoking'. This is ridiculous, just because you want business you cant let legal rule to be broken. The customer did not budge but said that its only one cigarette they shall finish and then...

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Address: Cafe Coffee Day, Plot no 7, Tubinakere Industrial Area, Right O Food Court, 571401

I recently visited Cafe Coffee Day outlet, where we ordered quite a few items. We paid the bill and went back and when we checked the bill later, we found out that the cashier had added extra addon chocolates worth 100 rupees twice in our bill even when we hadn't ordered it.
This is very unethical behavior on the part of CCD and is not at all acceptable

Cafe Coffee Day customer support has been notified about the posted complaint.

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Hi Sir Ajay Bhoir, I was working for Cafe Coffee Day Mumbai from 09th dec 2016 to 31 May 2017. I have not claimed my PF amount yet. I checked in salary slip the comple PF number is not mentioned.

Ajay Bhoir
EmpId:A136570

Cafe Coffee Day customer support has been notified about the posted complaint.

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I leased a coffee machine from CCD and it has been 6 months that I have returned it and they are not refunding the amount.

Cafe Coffee Day customer support has been notified about the posted complaint.

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Address: Siliguri, Methibari Salbari

My outlet CAFE THE TWINS located in siliguri, west bengal, India had a CCD coffee vending machine bearing serial number 19020 model: INDUS which was permanently pulled out upon my request on 30/08/2021 by MR.JAGADISH SINGHA [MOBILE NUMBER [protected]].

i was assured that the amount of Rs. 25000 security deposit would be credited to my account within the next 1 days.

The representative of the company Mr. Joydeep [mobile no. [protected]] started ignoring my calls and even after multiplecomplaints and reminders to the customer care the matter has been completely ignored for three years.

Seeking help.

Cafe Coffee Day customer support has been notified about the posted complaint.

Cafe Coffee Day Complaints & Reviews

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Cafe Coffee Day reviews & complaints(741)

My experience

Printer not working - Bill not given

Non- Refund of Security Deposit for CCD Vending Machine after 6 months

FRAUD COMPANY, Doesn't refund my Rs 25,000 since 06/04/2022

Orion machine CCD

Refund of Security Deposit against Machine Rental

Expired food item delivered

Machine not working

Security deposit not been refunded

Not received deposit back even after 7 months of returning the coffee machine

vending machine - refund not received

bill not received for ccd coffee

Worst drink

Tea/ coffee vending machine

Regarding experience certificate

Smoking allowed in NO SMOKING ZONE

Added extra items on my bill

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I'm not getting my pf (uan no) number.

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Refund issue

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Not received my security deposit of Rs 25000 even after three years

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Cafe Coffee Day Complaints & Reviews

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Cafe Coffee Day reviews & complaints(741)

Added extra items on my bill

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I'm not getting my pf (uan no) number.

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Refund issue

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Not received my security deposit of Rs 25000 even after three years

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