Cafe Coffee Day Customer Care
Coffee Day Global Ltd.
Customer satisfaction rating: 68%
Submit a Complaint
553
COMPLAINTS

Cafe Coffee Day Customer Care

Coffee Day Global Ltd.

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Address
#23/2, Vittal Mallya Road
Bangalore North
Bangalore District
Karnataka
India - 560001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 102 5093  (Head Office)
up
163
down
91
1860 500 4422  (Helpline)
up
104
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63

Phone:
Phone:
+91 80 4001 2345  (Head Office)
up
69
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50

Additional info
Sonkatch
601-A, Mahalaxmi Nagar, Sonkatch, Madhya Pradesh
+91 74 8902 6943

Sapna Sangeeta Road
UG 2 & 3, Mishika Tower, Indore, Madhya Pradesh
+91 74 8902 3634

Inside Aura Mall
Aura Mall, E-8, Arera Colony, Bhopal, Madhya Pradesh
+91 93 0015 9802

Hiland Park
Metropolis Mall, Hiland Park, Em Bypass, Kolkata, West Bengal
+91 93 3788 0730

SP Mukherjee Road
135G, SP Mukherjee Road, Kolkata, West Bengal
+91 93 3230 1613

Raja Dinnendra Street
118, Raja Dinendra Street, Fariapukur, Kolkata, West Bengal
+91 93 3371 6859

Dattani Square Mall
Inside Dattani Square Mall, Shop No. 7 & 8, Thane, Maharashtra
+91 93 4458 4334

Rustomjee Business School
Inside Rustomjee Business School, Rustom Irani Marg, Mumbai, Maharashtra

Phoenix Paragone Plaza
Shop No. U-40, Phoenix Paragone Plaza, Mumbai, Maharashtra

Peninsula Business Park
Peninsula Business Park, P5, Food Court, Mumbai, Maharashtra.
+91 93 4458 2635

Tilaknagar
11, Akshata Building, Opp Sahkar Plaza, Mumbai, Maharashtra

Multi Function Complex
Amazing Hotel, Multi Function Complex, Raipur, Chhattisgarh



View More Information...

Customer satisfaction rating
68%
Complaints
553
Pending
32
Resolved
369
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon09:30 am - 06:00 pm
Tue09:30 am - 06:00 pm
Wed09:30 am - 06:00 pm
Thu09:30 am - 06:00 pm
Fri09:30 am - 06:00 pm
Sat09:30 am - 06:00 pm
SunClosed

Cafe Coffee Day related photos (122)

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Cafe Coffee Day Complaints & Reviews

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Cafe Coffee Day — cockroach

 Vinu9292 on Feb 21, 2019
I had ordered a medium cappuccino on 21 feb 2019 at 2.48pm on fc road outlet pune in bhosale heights... There was a cockroach in the coffee i drank the whole coffee and in the ground there was the cockroach and when i discuss with the staff they were like staff is new or it might have gone wen coffee was serve on my table this we're reasons from the staff i am sharing the pictures of the cup. I have reported to customer care as well they have given me the complain no...
Complaint comments  Read comments Complaint category Food

Cafe Coffee Day — waste management in sindhi colony secunderabad hyderabad telangana

 Rahool70009 on Feb 21, 2019
Hi i'm rahool from hyderabad i'm a regular visiter of sindhi colony coffee shop hyderabad telangana.
As on today i visited this branch regularly i order saucy noddles but today some strange thing happen were the employees told us that it's was not available.
Ok v order another so at that time store manager came so i asked noodles so he said it's available i shocked this cafe coffee store is in loss stage that thing i found out y it was in loss stage these employees were all fraud.
Some more information about these coffee shop i have.
Please don't even visits cafe coffee...
Complaint comments  Read comments [1]Complaint category Employees

Cafe Coffee Day — change personal details

 vermanitin2596@gmail.com on Feb 18, 2019
I m emlpoyee of cafe coffee day . I had quit my job 4 months ago. I join this company 2016. I want change my personal details i was already fill form of changing personal details last 2 months ago no response they rejected my form again and again now i have fully frustated .my date of birth is 06/071998 in my document but company hr fill in company document 07/06/1998 its the main issue but they all refuse we cant do anything we cant change...
Complaint comments  Read comments [1]Complaint category Employers

Cafe Coffee Day — insulting behaviour by staff

 Mayuri Manohar on Feb 8, 2019
Very bad behavior by staff with an aged person. Shouting and telling him to leave as he didn't order something for an hour and was sitting there discussing something. This happened for the second time. That employee literally shouted and i am highly disappointed with this ccd branch. How can you treat your customers like this. Customers are the only ones who help you take your salary. I feel you should fire such kind of employees.

Location: op road ccd
Vadodara gujarat...
Complaint comments  Read comments Complaint category Employees

Cafe Coffee Day — inconvenience

 Sanjay889637 on Feb 7, 2019
I am having to cappuccino coffee codes obtained from double mint offer pack. When i went to hazratganj lucknow cafe coffee day branch i was not served with it.. First they said that they would not provide me with the coffee then i called head office and then they said that there is no network so please resolve my issue and help me with it as soon as possible......
Complaint comments  Read comments Complaint category Department Stores

Cafe Coffee Day — burger served without mayonnaise

 leena chaudhary on Jan 27, 2019
I got served with a burger without any mayonnaise in it but i got charged for a full burger. When i complained about it, i was told that i will have to pay extra for mayonnaise. When i insisted that it's not normal to pay extra for mayonnaise, i was offered another sub standard burger with minimal amount of mayonnaise. Plz look into the matter.
The above incident happened at ccd, saudagar lines, sadar bazaar, agra....
Complaint comments  Read comments Complaint category Food

Cafe Coffee Day — ccd on besant nagar road for the ccd lounge

 Vinod Antony on Jan 27, 2019
I went to this place 2 times on different saturdays night at 11 to 11 30pm.
1st time when i was about to order they said the billing closed.. Due to card machine error ok so i left.
2nd time before ordering i went and asked is the card machine works the guy who is in the counter said all working. So i decided to view the menu card to order and i went to the guy who was in the front desk to order he said the card machine does not work. I got pissed off and asked him i asked you but said all machine works but now why are you saying lik this and he said billing closed i asked what is bill...
Complaint comments  Read comments Complaint category Employers

Cafe Coffee Day — quality of cake of classic black forest [Resolved]

 sanmjbp0 on Jan 22, 2019
Dear hi, yesterday i purchased one classic black forest cake (Bill no[protected]/20933 dtd 21/01/19) from vijay bank layout, bangalore. Cake outer part is so dry and cream on upper part is like wax (Means no freshness). I gifted to somebody for bday, its very bad impression on me.
This quality i am not expecting from ccd becoz i am regular customer of ccd...
I need refund for above transcation.
Sandeep ([protected])
Encl:ccd bill...
Complaint comments  Read comments Complaint category Food

Cafe Coffee Day — food adulteration and bill not issued [Resolved]

 foodsaftey on Jan 18, 2019
I have visited one ccd outlet today and ordered 2 coffee and by mistake those coffee was served on other table i was seeing the scenario they have tasted the coffee and then they realised that was not thier order so they asked to replace it and ccd executive took that coffee from thier table and offered me same. I want to know how come he can serve me someone tasted coffee when i raise me voice while shooting this seen he run towards me to grab my phone and moreover he had not generated bill of same
I want some serious legal action or i will take action against them in fssai and gst department...
Complaint comments  Read comments Complaint category Food

Cafe Coffee Day — bill denied [Resolved]

 shuveshek on Jan 14, 2019
Hi, i went to coffee day on bengaluru central in belandur on thursday (10th jan 2018) and ordered one strawberry slush. The drink was priced at 189 and i ordered that. The bill was for 303inr. When i asked for the bill she told me the bill machine isnt working. I feel i have been ripped off. I need the bill breakdown or i will goto the consumer court....
Complaint comments  Read comments [1]Complaint category Fast Food Restaurants

Cafe Coffee Day — rude staff behaviour + absolute lack of knowledge about the products being sold in their outlets [Resolved]

 miss sen on Jan 13, 2019
I visited the ccd outlet located inside the inorbit mall, vadodara on january 13, 2019 with my family.
Since i am a regular customer at ccd, i am well aware of the combos available there. On entering the store, there wasn’t any cashier available to attend as the designated person was busy with his phone in one fine corner.
Secondly when i enquired about the chai+ maska bun combos available for inr 49, he quoted the amount as inr 66.
I thought may be there is a price discrepancy for these combos in various outlets. So i settled for a combo and a single chai as the price for...
Complaint comments  Read comments Complaint category Food

Cafe Coffee Day — did not give the bill [Resolved]

 Sayed Shoaib Bukhari on Jan 13, 2019
Even after asking the bill the attender refused to give the bill stating machine is not working and he asked me to transfer the bill amount on his number through paytm or by google pay.. Pathetic service and behave at marathalli ccd right apposite to @home mall bangalore, the same service i am receiving from past one month.. Plz visit this cafe and check as a customer...
Complaint comments  Read comments Complaint category Food

Cafe Coffee Day — rude staff behaviour [Resolved]

 kprohilla on Jan 12, 2019
Hi team,
I am a regular customer of ccd. I usually sit and do my office work for 3-4 hours almost daily and order one coffee everytime. I have bills for the same. Today when i ordered coffee, the staff said that you have to order every hour if you want to sit!! There are orders from manager!!
Is this the policy of ccd? If this is the policy all over world then better show on notice on your outlets. You are forcing customers and are loosing them. I wont visit any of your branch again and will ask to do same for my friends.

Branch name: ccd, periwinkle club, shivar...
Complaint comments  Read comments Complaint category Other

Cafe Coffee Day — cafe coffee day employee served cold coffee and insulted the customer [Resolved]

 Nehaa1912 on Jan 11, 2019
Dear ccd,

Last night 10th january i went to ccd gachibowli which is on the first floor near (Cream stone and karachi bakery).

I work in it firm and on 11th had cultural celebration for pongal. Me and my husband was tired so decided to have coffee at this coffeeshop.
We reached the cafe around 9:30pm. I told him to give me coffee from the menu pointing to one item.
He looked at me may be because of my outfit he thought i can’t afford it or what.. He said in a rude manner.

Cashier - it costs 120
I - ok will you accept cash or card
Complaint comments  Read comments Complaint category Food

Cafe Coffee Day — duplicate coffees beans used at cypress, mulund location [Resolved]

 Dhavpat on Jan 6, 2019
Yesterday i had a visit to your cypress, mulund location ccd. I ordered a capuciono and when i received the order it was smelling like nescafe beans flavour. I asked to change the coffee and got the same nescafe flavour again.

I stay in mira road and easily access mira road rassaz theatre or bhayander maxus mall ccd. I'm a customer with ccd for over 8 years now and have clear understanding of ccd aroma. However, the coffee which i received at your cypress, mulund location was duplicate and not at all ccd beans or brand was utilized.

I'm never going to visit that branch...
Complaint comments  Read comments Complaint category Food

Cafe Coffee Day — don't get my salary [Resolved]

 Abhishek Kumar (Aishtube) on Jan 3, 2019
Respected sir,
Actually i wanted to send this email to mr jogi rawal sir but i dont know how it will reached to him this mail. Actually i worked in cafe coffee day new friends colony 12 but after working 1 month i get so much hard time while working there. The manager and staff are totally embarrassed me. So i decided to resgined the ccd company when i wanted give the resignation they told me you cannot take resignation before 3 month. And when i asked them for my 1 month salary they didn't even pay my working day salary. Please help me iam facing so much problem.
Employee id a155675
Complaint comments  Read comments Complaint category Employees

Cafe Coffee Day — unavailability of certain products [Resolved]

 Raj809 on Jan 3, 2019
Being a student of this college, I have noticed regularly that this particular branch never have some products like cold cocoa latte. Since products available here are at some subsidized rates, I think this might be the reason behind the same.
This matter seems very small but happened every other day. I have observed this for over 10 times before writing...
Complaint comments  Read comments Complaint category Fast Food Restaurants

Cafe Coffee Day — pricing of the product at prabhadevi branch of ccd [Resolved]

 Venkat Sitaram on Dec 29, 2018
I am shocked at the exorbitant price i had to pay for a cold coffee at your prabhadevi branch, mumbai today.
I just asked for a strong cold coffee, which normally costs approx rs.120-150, i was charged double apparently because i had asked for a strong one.
Without any advance intimation, i was charged and billed the same. I paid by cash but this is daylight dacoity.
Apparently your brand has been raising prices randomly.
The least you can do is refund the money, and have some price check.
I used to regularly sit at your bandra outlet, which closed about 2 yrs...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Cafe Coffee Day — they forced me to place a minimum amount order else they won't allow me sit there [Resolved]

 Krity Sharma on Dec 29, 2018
I went to ccd btm 2nd stage in morning at 11:50 am and went to place order of one samosa and water bottle, the person who was taking order names chetna told me that samosa will not come songle piece you have to place order for minimum 2 samosa else they wont let me sit in ccd.
I was surprised the way she spoke and really thought so this is how ccd force their customers to place order by humilating them forcing them to order.
I am the customer its my choice wat i wnat to order if you dont give samosa in single piece than why the hell have you mentioned it in your menu.
I will...
Complaint comments  Read comments Complaint category Food

Cafe Coffee Day — misbehaviour of your staff mr. robot [Resolved]

 gabbu_das on Dec 20, 2018
Bill number 3639
Outlet-mogappair ambattur industrial estate, mogappair west, chennai.

Your manager at this outlet, mr. Robos has misbehaved with my colleague. He behaved very aggressively raising his finger and threatened us, asking us to leave the outlet.
All this because we entered the outlet, settled down on our laptops for 10 mins and then went to the counter to place our order. He said that we are coming every week and leaving without placing any order.
Please be informed that this is only our second visit to this outlet and i have a copy of the last bill...
Complaint comments  Read comments Complaint category Neighbours

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